Identifying Outcomes of Importance to Communication and Participation

Sophie Hill, Dianne B Lowe, Joanne E. Mckenzie

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Otherpeer-review

9 Citations (Scopus)


This chapter looks at the types of outcomes resulting from interventions that promote knowledgeable and involved consumers, and by consumers we mean patients, carers, peers or members of the public. It looks at what outcomes have been measured in the past, and proposes a new taxonomy of outcomes of importance to consumers of interventions for improving communication and participation. The outcome categories are reflective of the range of interventions discussed in Chapter 3, including outcomes linked to interventions addressing personal autonomy and choice, interaction, social processes and capacities of consumers and health professionals, health-state outcomes and service-related and societal outcomes. The benefits of a taxonomy for building new knowledge are discussed.

Original languageEnglish
Title of host publicationThe Knowledgeable Patient: Communication and Participation in Health
Number of pages14
ISBN (Print)9781444337174
Publication statusPublished - 22 Sep 2011


  • Health effects
  • Health outcomes
  • Measurement
  • Patient-reported outcomes
  • Taxonomy

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