How to drive a London bus: measuring performance in a mobile and remote workplace

Gary W. Pritchard, Pam Briggs, John Vines, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

13 Citations (Scopus)


This paper examines how London bus drivers have responded to performance monitoring via a telematics device called Drivewell. This device calculates a score based on various recordable driving-related events like abrupt braking or irregular turning actions. Our qualitative methodology incorporated semi-structured interviews and ethnographic fieldwork in order to explore drivers' attitudes towards the system and its effect on driving behaviour and working conditions. Our findings illustrate how bus operators simultaneously accommodate and resist the demands Drivewell places upon them. Our work also demonstrates how this digital intervention acts in conjunction with other driver-related technologies, creating a unique digital ecosystem on the modern London bus. Our research contributes to HCI understandings of digital surveillance and performance monitoring in the modern workplace.

Original languageEnglish
Title of host publicationSIGCHI/CHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationApril 18–23, 2015 Seoul, Republic of Korea
EditorsKori Inkpen, Woontack Woo
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages10
ISBN (Electronic)9781450331456
Publication statusPublished - 2015
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2015 - Seoul, Korea, Republic of (South)
Duration: 18 Apr 201523 Apr 2015
Conference number: 33rd (Proceedings)


ConferenceInternational Conference on Human Factors in Computing Systems 2015
Abbreviated titleCHI 2015
Country/TerritoryKorea, Republic of (South)
Internet address


  • Ethnography
  • Event monitoring
  • Public transport
  • Telematics
  • Workplace surveillance

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