How older adults think about narrator: a qualitative study on video training and smart home technology

Pei-Lee Teh, Lu Peng, Saramma Joseph, Alan H.S. Chan

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review


This study revisits the literature of technology adoption among older adults—the common finding that technology adoption is negatively predicted by age and technology anxiety—by examining (1) the attitudes and perceptions of older adults about smart home technology; and (2) whether it matters to incorporate a human narrator (versus cartoon narrator) in the instruction video, and whether there is a difference if the human narrator is a child, a young adult, or an older adult. One hundred and six face-to-face individual interviews with older adults aged 50 years or above were conducted in this study. An instruction video demonstrating the use of smartphone home system varied in four types of narrators (i.e., female child, young female adult, older female adult, and cartoon young girl) was presented to participants within the interview. Attitudes and perceptions of participants towards the product, as well as their preferences on the narrator who conveyed the instruction were explored. Results showed that older adults present an overwhelming positive attitude towards the smartphone home system. The reasons underlie their attitudes consist of perceived usefulness, perceived ease of use and facilitating conditions. Older adults prefer narrators of female child and older female adult to the young female adult and cartoon young girl. The in-depth meanings that underlie older adults’ attitudes and explanations of their preferences were also identified. Findings of this study can provide insights to the promotion of smart home technology acceptance among older adults.
Original languageEnglish
Title of host publicationHuman-Automation Interaction
Subtitle of host publicationMobile Computing
EditorsVincent G. Duffy, Martina Ziefle, Pei-Luen Patrick Rau, Mitchell M. Tseng
Place of PublicationCham Switzerland
Number of pages17
ISBN (Electronic)9783031107887
ISBN (Print)9783031107870
Publication statusPublished - 2023

Publication series

NameAutomation, Collaboration, & E-Services
ISSN (Print)2193-472X
ISSN (Electronic)2193-4738


  • Smart home technology
  • Attitude
  • Perception
  • Observational training

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