How often versus how long: The interplay of contact frequency and relationship duration in customer-reported service relationship strength

Research output: Contribution to journalArticleResearchpeer-review

80 Citations (Scopus)
Original languageEnglish
Pages (from-to)371 - 388
Number of pages18
JournalJournal of Service Research
Volume11
Issue number4
DOIs
Publication statusPublished - 2009
Externally publishedYes

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