Original language | English |
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Title of host publication | Proceedings of the 7th International Research Seminar in Service Management |
Editors | Sylvie Llosa, Valerie Mathieu, Chiara Orsingher |
Place of Publication | University of Marseille France |
Publisher | IAE Institut d'administration des entreprises |
Pages | 64 - 79 |
Number of pages | 16 |
Publication status | Published - 2002 |
Event | International Research Seminar in Service Management 2002 - La Londe les Maures, France Duration: 29 May 2002 → 31 May 2002 http://www.iae.univ-aix.fr/cerog/manifestations/lalonde2002/anglais/lalonde2002.htm |
Conference
Conference | International Research Seminar in Service Management 2002 |
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Country/Territory | France |
City | La Londe les Maures |
Period | 29/05/02 → 31/05/02 |
Internet address |