How do financial services consumers access complaints and dispute resolution processes?

Tania Sourdin, Louise Thorpe

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	25 - 41
Number of pages	17
Journal	Australasian Dispute Resolution Journal
Volume	19
Issue number	1
Publication status	Published - 2008

Cite this

@article{b9dba186785b45e19198448ec6303946,

title = "How do financial services consumers access complaints and dispute resolution processes?",

author = "Tania Sourdin and Louise Thorpe",

year = "2008",

language = "English",

volume = "19",

pages = "25 -- 41",

journal = "Australasian Dispute Resolution Journal",

issn = "1441-7847",

publisher = "Thomson Reuters",

number = "1",

}