Hospitalization from the patient perspective: A data linkage study of adults in Australia

Reema Harrison, Merrilyn Walton, Patrick Kelly, Elizabeth Manias, Christine Jorm, Jennifer Smith-Merry, Rick Iedema, Karen Luxford, Amalie Dyda

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15 Citations (Scopus)


Objective: Evidence of the patient experience of hospitalization is an essential component of health policy and service improvement but studies often lack a representative population sample or do not examine the influence of patient and hospital characteristics on experiences. We address these gaps by investigating the experiences of a large cohort of recently hospitalized patients aged 45 years and over in New South Wales (NSW), Australia who were identified using data linkage. Design: Cross-sectional survey. Setting: Hospitals in NSW, Australia. Participants: The Picker Patient Experience Survey (PPE-15) was administered to a random sample of 20 000 patients hospitalized between January and June 2014. Main outcome measure: Multivariable negative binomial regression was used to investigate factors associated with a higher PPE-15 score. Results: There was a 40% response rate (7661 completed surveys received). Respondents often reported a positive experience of being treated with dignity and respect, yet almost 40% wanted to be more involved in decisions about their care. Some respondents identified other problematic aspects of care such as receiving conflicting information from different care providers (18%) and feeling that doctors spoke in front of them as if they were not there (14%). Having an unplanned admission or having an adverse event were both very strongly associated with a poorer patient experience (P < 0.001). No other factors were found to be associated. Conclusions: Patient involvement in decision-making about care was highlighted as an important area for improvement. Further work is needed to address the challenges experienced by patients, carers and health professionals in achieving a genuine partnership model.

Original languageEnglish
Pages (from-to)358-365
Number of pages8
JournalInternational Journal for Quality in Health Care
Issue number5
Publication statusPublished - 1 Jun 2018
Externally publishedYes


  • Hospital patients
  • Patient experience
  • Patient surveys
  • Patient-centred care
  • Picker Patient Experience Survey

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