Heteronormative models of mental health care delivery

investigating staff knowledge and confidence to meet needs of LGBTIQ+ people

Jan Kilicaslan, Melissa Petrakis

Research output: Contribution to conferenceAbstractOther

Abstract

BACKGROUND: Mental Health services need to adopt service delivery models that are inclusive and responsive to lesbian, gay, bisexual, trans* and gender diverse, intersex, and/or queer (LGBTIQ+) identifying individuals.

AIMS: A survey was conducted to investigate an LGBTIQ+ related workforce development initiative, and perceived knowledge, confidence and workplace culture of mental health staff in a multi-site public mental health service.

METHODS: ​​A survey comprised of multiple choice, five-point Likert scale ratings, and short answer sections was administered to mental health staff at their place of work. Workplaces included were: community mental health clinics, residential services, acute mental health inpatient services, service development, and research departments.

RESULTS: The sample comprised of 85 respondents; the majority female (66%), with good representation of staff across age brackets. Of 85 respondents; the majority were female (66%), identified as heterosexual (68%), and over a quarter (25.88%) identified as non-heterosexual and/or non-cisgender. Self-reported levels of staff knowledge and confidence in working with those identifying as LGBTIQ+ were limited. While 64% of staff surveyed noted that opportunities exist in the workplace to discuss LGBTIQ+ issues, a desire to further increase knowledge was expressed by 94% of staff.

DISCUSSION / CONCLUSIONS: Staff attitudes, knowledge, confidence, and support needs should be carefully considered at organisational and leadership levels, to ensure mainstream mental health services foster LGBTIQ+ responsive service delivery models and practices. Structured initiatives are required for services to foster LGBTIQ+ responsive practices.

Original languageEnglish
Number of pages1
Publication statusPublished - 23 Jul 2019
Event9th International Conference on Social Work in Health and Mental Health 2019: Shaping the future - University of York Exhibition Centre, York, United Kingdom
Duration: 22 Jul 201926 Jul 2019
Conference number: 9th

Conference

Conference9th International Conference on Social Work in Health and Mental Health 2019
Abbreviated titleICSW 2019
CountryUnited Kingdom
CityYork
Period22/07/1926/07/19

Cite this

Kilicaslan, J., & Petrakis, M. (2019). Heteronormative models of mental health care delivery: investigating staff knowledge and confidence to meet needs of LGBTIQ+ people. Abstract from 9th International Conference on Social Work in Health and Mental Health 2019, York, United Kingdom.
Kilicaslan, Jan ; Petrakis, Melissa. / Heteronormative models of mental health care delivery : investigating staff knowledge and confidence to meet needs of LGBTIQ+ people. Abstract from 9th International Conference on Social Work in Health and Mental Health 2019, York, United Kingdom.1 p.
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title = "Heteronormative models of mental health care delivery: investigating staff knowledge and confidence to meet needs of LGBTIQ+ people",
abstract = "BACKGROUND: Mental Health services need to adopt service delivery models that are inclusive and responsive to lesbian, gay, bisexual, trans* and gender diverse, intersex, and/or queer (LGBTIQ+) identifying individuals.AIMS: A survey was conducted to investigate an LGBTIQ+ related workforce development initiative, and perceived knowledge, confidence and workplace culture of mental health staff in a multi-site public mental health service.METHODS: ​​A survey comprised of multiple choice, five-point Likert scale ratings, and short answer sections was administered to mental health staff at their place of work. Workplaces included were: community mental health clinics, residential services, acute mental health inpatient services, service development, and research departments. RESULTS: The sample comprised of 85 respondents; the majority female (66{\%}), with good representation of staff across age brackets. Of 85 respondents; the majority were female (66{\%}), identified as heterosexual (68{\%}), and over a quarter (25.88{\%}) identified as non-heterosexual and/or non-cisgender. Self-reported levels of staff knowledge and confidence in working with those identifying as LGBTIQ+ were limited. While 64{\%} of staff surveyed noted that opportunities exist in the workplace to discuss LGBTIQ+ issues, a desire to further increase knowledge was expressed by 94{\%} of staff. DISCUSSION / CONCLUSIONS: Staff attitudes, knowledge, confidence, and support needs should be carefully considered at organisational and leadership levels, to ensure mainstream mental health services foster LGBTIQ+ responsive service delivery models and practices. Structured initiatives are required for services to foster LGBTIQ+ responsive practices.",
author = "Jan Kilicaslan and Melissa Petrakis",
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Kilicaslan, J & Petrakis, M 2019, 'Heteronormative models of mental health care delivery: investigating staff knowledge and confidence to meet needs of LGBTIQ+ people' 9th International Conference on Social Work in Health and Mental Health 2019, York, United Kingdom, 22/07/19 - 26/07/19, .

Heteronormative models of mental health care delivery : investigating staff knowledge and confidence to meet needs of LGBTIQ+ people. / Kilicaslan, Jan; Petrakis, Melissa.

2019. Abstract from 9th International Conference on Social Work in Health and Mental Health 2019, York, United Kingdom.

Research output: Contribution to conferenceAbstractOther

TY - CONF

T1 - Heteronormative models of mental health care delivery

T2 - investigating staff knowledge and confidence to meet needs of LGBTIQ+ people

AU - Kilicaslan, Jan

AU - Petrakis, Melissa

PY - 2019/7/23

Y1 - 2019/7/23

N2 - BACKGROUND: Mental Health services need to adopt service delivery models that are inclusive and responsive to lesbian, gay, bisexual, trans* and gender diverse, intersex, and/or queer (LGBTIQ+) identifying individuals.AIMS: A survey was conducted to investigate an LGBTIQ+ related workforce development initiative, and perceived knowledge, confidence and workplace culture of mental health staff in a multi-site public mental health service.METHODS: ​​A survey comprised of multiple choice, five-point Likert scale ratings, and short answer sections was administered to mental health staff at their place of work. Workplaces included were: community mental health clinics, residential services, acute mental health inpatient services, service development, and research departments. RESULTS: The sample comprised of 85 respondents; the majority female (66%), with good representation of staff across age brackets. Of 85 respondents; the majority were female (66%), identified as heterosexual (68%), and over a quarter (25.88%) identified as non-heterosexual and/or non-cisgender. Self-reported levels of staff knowledge and confidence in working with those identifying as LGBTIQ+ were limited. While 64% of staff surveyed noted that opportunities exist in the workplace to discuss LGBTIQ+ issues, a desire to further increase knowledge was expressed by 94% of staff. DISCUSSION / CONCLUSIONS: Staff attitudes, knowledge, confidence, and support needs should be carefully considered at organisational and leadership levels, to ensure mainstream mental health services foster LGBTIQ+ responsive service delivery models and practices. Structured initiatives are required for services to foster LGBTIQ+ responsive practices.

AB - BACKGROUND: Mental Health services need to adopt service delivery models that are inclusive and responsive to lesbian, gay, bisexual, trans* and gender diverse, intersex, and/or queer (LGBTIQ+) identifying individuals.AIMS: A survey was conducted to investigate an LGBTIQ+ related workforce development initiative, and perceived knowledge, confidence and workplace culture of mental health staff in a multi-site public mental health service.METHODS: ​​A survey comprised of multiple choice, five-point Likert scale ratings, and short answer sections was administered to mental health staff at their place of work. Workplaces included were: community mental health clinics, residential services, acute mental health inpatient services, service development, and research departments. RESULTS: The sample comprised of 85 respondents; the majority female (66%), with good representation of staff across age brackets. Of 85 respondents; the majority were female (66%), identified as heterosexual (68%), and over a quarter (25.88%) identified as non-heterosexual and/or non-cisgender. Self-reported levels of staff knowledge and confidence in working with those identifying as LGBTIQ+ were limited. While 64% of staff surveyed noted that opportunities exist in the workplace to discuss LGBTIQ+ issues, a desire to further increase knowledge was expressed by 94% of staff. DISCUSSION / CONCLUSIONS: Staff attitudes, knowledge, confidence, and support needs should be carefully considered at organisational and leadership levels, to ensure mainstream mental health services foster LGBTIQ+ responsive service delivery models and practices. Structured initiatives are required for services to foster LGBTIQ+ responsive practices.

UR - https://app.oxfordabstracts.com/events/522/program-app/submission/72354

M3 - Abstract

ER -

Kilicaslan J, Petrakis M. Heteronormative models of mental health care delivery: investigating staff knowledge and confidence to meet needs of LGBTIQ+ people. 2019. Abstract from 9th International Conference on Social Work in Health and Mental Health 2019, York, United Kingdom.