Help-desk agent recommendation system based on three-layered user profile

Yong Bin Kang; Arkady Zaslavsky; Shonali Krishnaswamy

Help-desk agent recommendation system based on three-layered user profile

Yong Bin Kang, Arkady Zaslavsky, Shonali Krishnaswamy

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Workshop Proceedings of the ECAI'08 Workshop on Recommender Systems
Editors	Markus Zanker, Alexander Felfernig, Robin Burke
Place of Publication	Patras Greece
Publisher	University of Patras
Pages	49 - 52
Number of pages	4
ISBN (Print)	9789606843068
Publication status	Published - 2008
Event	ECAI Workshop on Recommender Systems - Patras Greece, Patras Greece Duration: 1 Jan 2008 → …

Conference

Conference	ECAI Workshop on Recommender Systems
City	Patras Greece
Period	1/01/08 → …

Cite this

Kang, Y. B., Zaslavsky, A., & Krishnaswamy, S. (2008). Help-desk agent recommendation system based on three-layered user profile. In M. Zanker, A. Felfernig, & R. Burke (Eds.), Workshop Proceedings of the ECAI'08 Workshop on Recommender Systems (pp. 49 - 52). University of Patras.

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title = "Help-desk agent recommendation system based on three-layered user profile",

author = "Kang, {Yong Bin} and Arkady Zaslavsky and Shonali Krishnaswamy",

year = "2008",

language = "English",

isbn = "9789606843068",

pages = "49 -- 52",

editor = "Markus Zanker and Alexander Felfernig and Robin Burke",

booktitle = "Workshop Proceedings of the ECAI'08 Workshop on Recommender Systems",

publisher = "University of Patras",

note = "ECAI Workshop on Recommender Systems ; Conference date: 01-01-2008",

}

Help-desk agent recommendation system based on three-layered user profile. / Kang, Yong Bin; Zaslavsky, Arkady; Krishnaswamy, Shonali.

Workshop Proceedings of the ECAI'08 Workshop on Recommender Systems. ed. / Markus Zanker; Alexander Felfernig; Robin Burke. Patras Greece : University of Patras, 2008. p. 49 - 52.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - Help-desk agent recommendation system based on three-layered user profile

AU - Kang, Yong Bin

AU - Zaslavsky, Arkady

AU - Krishnaswamy, Shonali

PY - 2008

Y1 - 2008

M3 - Conference Paper

SN - 9789606843068

SP - 49

EP - 52

BT - Workshop Proceedings of the ECAI'08 Workshop on Recommender Systems

A2 - Zanker, Markus

A2 - Felfernig, Alexander

A2 - Burke, Robin

PB - University of Patras

CY - Patras Greece

T2 - ECAI Workshop on Recommender Systems

Y2 - 1 January 2008

ER -