@inproceedings{4e6b5acc945547e3be787095bea71ba1,
title = "Help-desk agent recommendation system based on three-layered user profile",
author = "Kang, {Yong Bin} and Arkady Zaslavsky and Shonali Krishnaswamy",
year = "2008",
language = "English",
isbn = "9789606843068",
pages = "49 -- 52",
editor = "Markus Zanker and Alexander Felfernig and Robin Burke",
booktitle = "Workshop Proceedings of the ECAI'08 Workshop on Recommender Systems",
publisher = "University of Patras",
note = "ECAI Workshop on Recommender Systems ; Conference date: 01-01-2008",
}