Help-desk agent recommendation system based on three-layered user profile

Yong Bin Kang, Arkady Zaslavsky, Shonali Krishnaswamy

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    Original languageEnglish
    Title of host publicationWorkshop Proceedings of the ECAI'08 Workshop on Recommender Systems
    EditorsMarkus Zanker, Alexander Felfernig, Robin Burke
    Place of PublicationPatras Greece
    PublisherUniversity of Patras
    Pages49 - 52
    Number of pages4
    ISBN (Print)9789606843068
    Publication statusPublished - 2008
    EventECAI Workshop on Recommender Systems - Patras Greece, Patras Greece
    Duration: 1 Jan 2008 → …

    Conference

    ConferenceECAI Workshop on Recommender Systems
    CityPatras Greece
    Period1/01/08 → …

    Cite this

    Kang, Y. B., Zaslavsky, A., & Krishnaswamy, S. (2008). Help-desk agent recommendation system based on three-layered user profile. In M. Zanker, A. Felfernig, & R. Burke (Eds.), Workshop Proceedings of the ECAI'08 Workshop on Recommender Systems (pp. 49 - 52). University of Patras.