Gov2.0: public value enabler

Mohammed Saeed M Aladalah, Yen Cheung, Vincent C.S. Lee

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    Government agencies are increasingly opening up avenues of interaction with citizens on platforms such as Gov2.0. For this purpose, Gov2.0 platforms typically provide space to facilitate public engagement, aiming to create public value (PV). However, the current level of engagement has fallen far below expectations, indicating that government agencies are finding it challenging to attract and retain Gov2.0 users. However, there is a lack of comprehensive research and understanding of the antecedents of public engagement and what drives PV. Further, although prior studies have suggested a link between empowerment and e-government systems, little research has theorized and empirically tested their influence. Hence, this paper proposes the GPVM model based on empowerment theory to explain how Gov2.0 enable public engagement and enhance public value. We tested the model using survey data acquired from 756 citizens. We found that public empowerment, to an extent, influences both public engagement and PV.

    Original languageEnglish
    Title of host publication38th International Conference on Information Systems (ICIS 2017)
    Subtitle of host publicationTransforming Society with Digital Innovation
    EditorsChristina Soh, Ola Henfridsson, Youngjin Yoo
    Place of PublicationRed Hook NY USA
    PublisherAssociation for Information Systems
    Number of pages22
    ISBN (Electronic)9781510853690
    ISBN (Print)9780996683159
    Publication statusPublished - 2017
    EventInternational Conference on Information Systems 2017: Transforming Society with Digital Innovation - COEX Convention Center, Seoul, Korea, Republic of (South)
    Duration: 10 Dec 201713 Dec 2017
    Conference number: 38th (Proceedings)


    ConferenceInternational Conference on Information Systems 2017
    Abbreviated titleICIS 2017
    Country/TerritoryKorea, Republic of (South)
    Internet address


    • Citizens
    • Empowerment
    • Engagement
    • Gov2.0
    • Public Value

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