Abstract
Government agencies are increasingly opening up avenues of interaction with citizens on platforms such as Gov2.0. For this purpose, Gov2.0 platforms typically provide space to facilitate public engagement, aiming to create public value (PV). However, the current level of engagement has fallen far below expectations, indicating that government agencies are finding it challenging to attract and retain Gov2.0 users. However, there is a lack of comprehensive research and understanding of the antecedents of public engagement and what drives PV. Further, although prior studies have suggested a link between empowerment and e-government systems, little research has theorized and empirically tested their influence. Hence, this paper proposes the GPVM model based on empowerment theory to explain how Gov2.0 enable public engagement and enhance public value. We tested the model using survey data acquired from 756 citizens. We found that public empowerment, to an extent, influences both public engagement and PV.
| Original language | English |
|---|---|
| Title of host publication | 38th International Conference on Information Systems (ICIS 2017) |
| Subtitle of host publication | Transforming Society with Digital Innovation |
| Editors | Christina Soh, Ola Henfridsson, Youngjin Yoo |
| Place of Publication | Red Hook NY USA |
| Publisher | Association for Information Systems |
| Pages | 4932-4953 |
| Number of pages | 22 |
| Volume | 7 |
| ISBN (Electronic) | 9781510853690 |
| Publication status | Published - 2017 |
| Event | International Conference on Information Systems 2017: Transforming Society with Digital Innovation - Seoul, Korea, Republic of (South) Duration: 10 Dec 2017 → 13 Dec 2017 Conference number: 38th https://archives.aisconferences.org/icis2017/index.html |
Conference
| Conference | International Conference on Information Systems 2017 |
|---|---|
| Abbreviated title | ICIS 2017 |
| Country | Korea, Republic of (South) |
| City | Seoul |
| Period | 10/12/17 → 13/12/17 |
| Internet address |
Keywords
- Citizens
- Empowerment
- Engagement
- Gov2.0
- Public Value
Cite this
}
Gov2.0 : public value enabler. / Aladalah, Mohammed Saeed M; Cheung, Yen; Lee, Vincent C.S.
38th International Conference on Information Systems (ICIS 2017): Transforming Society with Digital Innovation. ed. / Christina Soh; Ola Henfridsson; Youngjin Yoo. Vol. 7 Red Hook NY USA : Association for Information Systems, 2017. p. 4932-4953.Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review
TY - GEN
T1 - Gov2.0
T2 - public value enabler
AU - Aladalah, Mohammed Saeed M
AU - Cheung, Yen
AU - Lee, Vincent C.S.
PY - 2017
Y1 - 2017
N2 - Government agencies are increasingly opening up avenues of interaction with citizens on platforms such as Gov2.0. For this purpose, Gov2.0 platforms typically provide space to facilitate public engagement, aiming to create public value (PV). However, the current level of engagement has fallen far below expectations, indicating that government agencies are finding it challenging to attract and retain Gov2.0 users. However, there is a lack of comprehensive research and understanding of the antecedents of public engagement and what drives PV. Further, although prior studies have suggested a link between empowerment and e-government systems, little research has theorized and empirically tested their influence. Hence, this paper proposes the GPVM model based on empowerment theory to explain how Gov2.0 enable public engagement and enhance public value. We tested the model using survey data acquired from 756 citizens. We found that public empowerment, to an extent, influences both public engagement and PV.
AB - Government agencies are increasingly opening up avenues of interaction with citizens on platforms such as Gov2.0. For this purpose, Gov2.0 platforms typically provide space to facilitate public engagement, aiming to create public value (PV). However, the current level of engagement has fallen far below expectations, indicating that government agencies are finding it challenging to attract and retain Gov2.0 users. However, there is a lack of comprehensive research and understanding of the antecedents of public engagement and what drives PV. Further, although prior studies have suggested a link between empowerment and e-government systems, little research has theorized and empirically tested their influence. Hence, this paper proposes the GPVM model based on empowerment theory to explain how Gov2.0 enable public engagement and enhance public value. We tested the model using survey data acquired from 756 citizens. We found that public empowerment, to an extent, influences both public engagement and PV.
KW - Citizens
KW - Empowerment
KW - Engagement
KW - Gov2.0
KW - Public Value
UR - http://www.scopus.com/inward/record.url?scp=85041734404&partnerID=8YFLogxK
M3 - Conference Paper
VL - 7
SP - 4932
EP - 4953
BT - 38th International Conference on Information Systems (ICIS 2017)
A2 - Soh, Christina
A2 - Henfridsson, Ola
A2 - Yoo, Youngjin
PB - Association for Information Systems
CY - Red Hook NY USA
ER -