Gov2.0: public value enabler

Mohammed Saeed M Aladalah, Yen Cheung, Vincent C.S. Lee

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    Abstract

    Government agencies are increasingly opening up avenues of interaction with citizens on platforms such as Gov2.0. For this purpose, Gov2.0 platforms typically provide space to facilitate public engagement, aiming to create public value (PV). However, the current level of engagement has fallen far below expectations, indicating that government agencies are finding it challenging to attract and retain Gov2.0 users. However, there is a lack of comprehensive research and understanding of the antecedents of public engagement and what drives PV. Further, although prior studies have suggested a link between empowerment and e-government systems, little research has theorized and empirically tested their influence. Hence, this paper proposes the GPVM model based on empowerment theory to explain how Gov2.0 enable public engagement and enhance public value. We tested the model using survey data acquired from 756 citizens. We found that public empowerment, to an extent, influences both public engagement and PV.

    Original languageEnglish
    Title of host publication38th International Conference on Information Systems (ICIS 2017)
    Subtitle of host publicationTransforming Society with Digital Innovation
    EditorsChristina Soh, Ola Henfridsson, Youngjin Yoo
    Place of PublicationRed Hook NY USA
    PublisherAssociation for Information Systems
    Pages4932-4953
    Number of pages22
    Volume7
    ISBN (Electronic)9781510853690
    Publication statusPublished - 2017
    EventInternational Conference on Information Systems 2017: Transforming Society with Digital Innovation - Seoul, Korea, Republic of (South)
    Duration: 10 Dec 201713 Dec 2017
    Conference number: 38th
    https://archives.aisconferences.org/icis2017/index.html

    Conference

    ConferenceInternational Conference on Information Systems 2017
    Abbreviated titleICIS 2017
    CountryKorea, Republic of (South)
    CitySeoul
    Period10/12/1713/12/17
    Internet address

    Keywords

    • Citizens
    • Empowerment
    • Engagement
    • Gov2.0
    • Public Value

    Cite this

    Aladalah, M. S. M., Cheung, Y., & Lee, V. C. S. (2017). Gov2.0: public value enabler. In C. Soh, O. Henfridsson, & Y. Yoo (Eds.), 38th International Conference on Information Systems (ICIS 2017): Transforming Society with Digital Innovation (Vol. 7, pp. 4932-4953). Association for Information Systems.