From the certainty of information transfer to the ambiguity of intuition

Florian Mueller, Stefanie Kethers, Leila Alem, Ross Gordon Wilkinson

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

3 Citations (Scopus)

Abstract

Handovers between shifts are known causes of preventable adverse events in hospitals. In order to gain an insight into the information transfer that occurs between shifts of senior staff in an emergency department, we observed handovers, interviewed practitioners and distributed questionnaires. We found that merely considering the transfer of hard data , such as patients heart rate, blood pressure, etc. can be insufficient: the transfer of soft data such as the ambiguity of intuition is also a central aspect in this type of work environment and vital for successful crosscoverage. We describe design concepts that address capture, visualization and transfer of intuition for the handover process. Addressing the issue of intuition support can be a challenge but also a rewarding opportunity for human-computer interaction research in supporting health care handovers. Copyright the author(s) and CHISIG.
Original languageEnglish
Title of host publicationProceedings of the 18th Australian Conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
EditorsJesper Kjeldskov, Jeni Paay
Place of PublicationNew York NY United States of America
PublisherAssociation for Computing Machinery (ACM)
Pages63 - 70
Number of pages8
ISBN (Print)1595935452
DOIs
Publication statusPublished - 2006
Externally publishedYes
EventAustralian Computer Human Interaction Conference - Sydney NSW Australia, New York NY United States of America
Duration: 1 Jan 2006 → …

Conference

ConferenceAustralian Computer Human Interaction Conference
CityNew York NY United States of America
Period1/01/06 → …

Cite this

Mueller, F., Kethers, S., Alem, L., & Wilkinson, R. G. (2006). From the certainty of information transfer to the ambiguity of intuition. In J. Kjeldskov, & J. Paay (Eds.), Proceedings of the 18th Australian Conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments (pp. 63 - 70). New York NY United States of America: Association for Computing Machinery (ACM). https://doi.org/10.1145/1228175.1228189
Mueller, Florian ; Kethers, Stefanie ; Alem, Leila ; Wilkinson, Ross Gordon. / From the certainty of information transfer to the ambiguity of intuition. Proceedings of the 18th Australian Conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments. editor / Jesper Kjeldskov ; Jeni Paay. New York NY United States of America : Association for Computing Machinery (ACM), 2006. pp. 63 - 70
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title = "From the certainty of information transfer to the ambiguity of intuition",
abstract = "Handovers between shifts are known causes of preventable adverse events in hospitals. In order to gain an insight into the information transfer that occurs between shifts of senior staff in an emergency department, we observed handovers, interviewed practitioners and distributed questionnaires. We found that merely considering the transfer of hard data , such as patients heart rate, blood pressure, etc. can be insufficient: the transfer of soft data such as the ambiguity of intuition is also a central aspect in this type of work environment and vital for successful crosscoverage. We describe design concepts that address capture, visualization and transfer of intuition for the handover process. Addressing the issue of intuition support can be a challenge but also a rewarding opportunity for human-computer interaction research in supporting health care handovers. Copyright the author(s) and CHISIG.",
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Mueller, F, Kethers, S, Alem, L & Wilkinson, RG 2006, From the certainty of information transfer to the ambiguity of intuition. in J Kjeldskov & J Paay (eds), Proceedings of the 18th Australian Conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments. Association for Computing Machinery (ACM), New York NY United States of America, pp. 63 - 70, Australian Computer Human Interaction Conference, New York NY United States of America, 1/01/06. https://doi.org/10.1145/1228175.1228189

From the certainty of information transfer to the ambiguity of intuition. / Mueller, Florian; Kethers, Stefanie; Alem, Leila; Wilkinson, Ross Gordon.

Proceedings of the 18th Australian Conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments. ed. / Jesper Kjeldskov; Jeni Paay. New York NY United States of America : Association for Computing Machinery (ACM), 2006. p. 63 - 70.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

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AB - Handovers between shifts are known causes of preventable adverse events in hospitals. In order to gain an insight into the information transfer that occurs between shifts of senior staff in an emergency department, we observed handovers, interviewed practitioners and distributed questionnaires. We found that merely considering the transfer of hard data , such as patients heart rate, blood pressure, etc. can be insufficient: the transfer of soft data such as the ambiguity of intuition is also a central aspect in this type of work environment and vital for successful crosscoverage. We describe design concepts that address capture, visualization and transfer of intuition for the handover process. Addressing the issue of intuition support can be a challenge but also a rewarding opportunity for human-computer interaction research in supporting health care handovers. Copyright the author(s) and CHISIG.

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Mueller F, Kethers S, Alem L, Wilkinson RG. From the certainty of information transfer to the ambiguity of intuition. In Kjeldskov J, Paay J, editors, Proceedings of the 18th Australian Conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments. New York NY United States of America: Association for Computing Machinery (ACM). 2006. p. 63 - 70 https://doi.org/10.1145/1228175.1228189