From the certainty of information transfer to the ambiguity of intuition

Florian "Floyd" Mueller, Stefanie Kethers, Leila Alem, Ross Gordon Wilkinson

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

3 Citations (Scopus)


Handovers between shifts are known causes of preventable adverse events in hospitals. In order to gain an insight into the information transfer that occurs between shifts of senior staff in an emergency department, we observed handovers, interviewed practitioners and distributed questionnaires. We found that merely considering the transfer of hard data , such as patients heart rate, blood pressure, etc. can be insufficient: the transfer of soft data such as the ambiguity of intuition is also a central aspect in this type of work environment and vital for successful crosscoverage. We describe design concepts that address capture, visualization and transfer of intuition for the handover process. Addressing the issue of intuition support can be a challenge but also a rewarding opportunity for human-computer interaction research in supporting health care handovers. Copyright the author(s) and CHISIG.
Original languageEnglish
Title of host publicationProceedings of the 18th Australian Conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
EditorsJesper Kjeldskov, Jeni Paay
Place of PublicationNew York NY United States of America
PublisherAssociation for Computing Machinery (ACM)
Pages63 - 70
Number of pages8
ISBN (Print)1595935452
Publication statusPublished - 2006
Externally publishedYes
EventAustralian Computer Human Interaction Conference 2006 - Sydney, Australia
Duration: 20 Nov 200624 Nov 2006
Conference number: 18th (Conference Proceedings)


ConferenceAustralian Computer Human Interaction Conference 2006
Abbreviated titleOZCHI 2006
Internet address

Cite this