From text to audiovisual feedback: enhancing clarity, usefulness and satisfaction

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    Abstract

    Research demonstrates that students generally find digitally recorded assessment feedback comments to be more satisfying than text-based feedback comments. However, positive perceptions of digitally recorded feedback may be impacted by the confidence and experience of the educator who is providing the comments. As such, this paper reports on an exploratory study in which we compare students’ perceptions of the text-based and digitally recorded feedback created by five tutors in the same subject. Survey data were collected from 81 students, of which 58 received text-based and 23 received digitally recorded feedback comments. Students who received digitally recorded feedback comments provided consistently higher ratings for feedback clarity, usefulness, and satisfaction than students who received text-based feedback comments. It is proposed that the media enables these effects, but the structure of the feedback design is also important.

    Original languageEnglish
    Title of host publicationProceedings of Australasian Society for Computers in Learning in Tertiary Education Annual Conference 2019
    Subtitle of host publicationDiverse Learning. Diverse Goals. One Heart
    EditorsSharleen Chew Yi Wei, Chan Kah Mun, Alfieana Alphonso
    Place of PublicationSingapore Singapore
    PublisherAustralasian Society for Computers in Learning in Tertiary Education (ASCILITE)
    Pages264-271
    Number of pages8
    Publication statusPublished - 2019
    EventAnnual Conference of the Australasian Society for Computers in Learning in Tertiary Education 2019 - Singapore University of Social Sciences, Singapore, Singapore
    Duration: 2 Dec 20195 Dec 2019
    Conference number: 36th
    https://2019conference.ascilite.org/
    https://ascilite.org/wp-content/uploads/2019/12/ASCILITE-2019-Proceedings.pdf (Proceedings)

    Conference

    ConferenceAnnual Conference of the Australasian Society for Computers in Learning in Tertiary Education 2019
    Abbreviated titleASCILITE 2019
    Country/TerritorySingapore
    CitySingapore
    Period2/12/195/12/19
    Internet address

    Keywords

    • Assessment feedback
    • Digitally recorded feedback
    • Higher education
    • Text-based feedback

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