From person-centred moments to person-centred culture - Identifying personal and organisational integrated care challenges

Pui San Saw, Nur Zahirah Balqis-Ali, Anis Syakira Jailani, Weng Hong Fun, Sondi Sararaks, Shaun Wen Huey Lee

Research output: Contribution to journalConference articleOtherpeer-review


Developing a workforce and community with behaviours that support and drive a person-centred care approach is important. Designed and conducted through continuous engagement with policymakers and public health specialists, this study aims to assess the practice of public healthcare providers and organisational behaviours on person-centred care to identify areas for future improvements. Questionnaires were administered to 76 primary healthcare clinic managers and 2,527 healthcare staff. The mapped findings revealed a discrepancy between healthcare staff and managers' perception of person-centred practice and the lack of organizational support, highlighting the need for a cultural shift towards more staff involvement and appreciation.
Original languageEnglish
Article numberFHSMOP04/25
Number of pages4
JournalMalaysian Journal of Public Health Medicine
Issue numberSupplement 1
Publication statusPublished - 8 Aug 2023
Event11th National Public Health Conference & 1st Global Public Health Conference 2023: Building a Resilient Public Health System for a Better Future - Resorts World Langkawi, Kedah, Malaysia
Duration: 25 Jul 202327 Jul 2023

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