Finding "real people": trust and diversity in the interface between professional and citizen journalists

Andrew Garbett, Rob Comber, Paul Egglestone, Maxine Glancy, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

9 Citations (Scopus)


The increase of social media and web blogs has enabled a new generation of citizen journalism to provide new perspectives into local communities. However traditional news organisations are currently struggling to incorporate this new form of journalism into their existing organisational workflow. We present an analysis from 10 interviews with professional journalists and explore the current issues faced by professional journalists when searching for reliable and reputable local news sources as well as the perceived role of citizen journalists within a large news organisation. From this analysis we present a set of design implications for building systems that support interaction between citizen and professional journalists in order to encourage participatory news production and diversify national news perspectives.

Original languageEnglish
Title of host publicationCHI 2014 - One of a CHInd
Subtitle of host publicationConference Proceedings - Toronto, Canada - April 26 - May 1, 2014
EditorsAlbrecht Schmidt, Tovi Grossman
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages10
ISBN (Electronic)9781450324731
Publication statusPublished - 2014
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2014 - Metro Toronto Convention Centre, Toronto, Canada
Duration: 26 Apr 20141 May 2014
Conference number: 32nd (Proceedings)


ConferenceInternational Conference on Human Factors in Computing Systems 2014
Abbreviated titleCHI 2014
Internet address


  • Citizen Journalism
  • Diversity
  • Journalism
  • Reputation
  • Trust

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