Features of service relationships and encounters

Barbara A Gutek, Bennett Cherry, Anita D Bhappu, Sherry Schneider, Loren Woolf

Research output: Contribution to journal › Article › Research › peer-review

Cite this

@article{b8469a81e9114169abfa17ecf955eb28,

title = "Features of service relationships and encounters",

author = "Gutek, {Barbara A} and Bennett Cherry and Bhappu, {Anita D} and Sherry Schneider and Loren Woolf",

year = "2000",

language = "English",

pages = "319 -- 352",

journal = "Work and Occupations",

issn = "0730-8884",

publisher = "SAGE Publications Ltd",

}