Features of service relationships and encounters

Barbara A Gutek, Bennett Cherry, Anita D Bhappu, Sherry Schneider, Loren Woolf

Research output: Contribution to journalArticleResearchpeer-review

83 Citations (Scopus)
Original languageEnglish
Pages (from-to)319 - 352
Number of pages34
JournalWork and Occupations
Publication statusPublished - 2000

Cite this