Factors influencing triage decisions in mental health services.

Margaret Grigg; Helen Herrman; Carol Harvey; Ruth Endacott

doi:10.1071/AH070239

Factors influencing triage decisions in mental health services.

Margaret Grigg, Helen Herrman, Carol Harvey, Ruth Endacott

Research output: Contribution to journal › Article › Research › peer-review

7 Citations (Scopus)

Abstract

The aim of the study was to identify the factors influencing the timing of an assessment after contact with a triage program in a community-based area mental health service in Australia. Triage decisions apparently were influenced by several groups of factors: patient characteristics; the source and mode of the contact with triage; and to a large extent by mental health service factors including the training, supervision and support of triage workers and the perceived availability of an assessment. While demand factors such as patient characteristics influenced the triage decision, supply factors also played an important role.

Original language	English
Pages (from-to)	239-245
Number of pages	7
Journal	Australian Health Review
Volume	31
Issue number	2
DOIs	https://doi.org/10.1071/AH070239
Publication status	Published - 1 Jan 2007
Externally published	Yes

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10.1071/AH070239

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Factors influencing triage decisions in mental health services.

Abstract

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