External customer satisfaction as a performance measure of the management of a research and development department

Elizabeth Hirons, Alan M Simon, Clive Simon

Research output: Contribution to journalArticleResearchpeer-review

15 Citations (Scopus)
Original languageEnglish
Pages (from-to)969 - 986
Number of pages18
JournalInternational Journal of Quality and Reliability Management
Publication statusPublished - 1998

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