External and internal customer care and their relationship in the Australian financial services industry

Ken Wei, Alan M Simon

Research output: Contribution to conferenceAbstract

Original languageEnglish
Pages888 - 888
Number of pages1
Publication statusPublished - 1997
EventBritish Academy of Management Conference 1997 - London, UK, London, United Kingdom
Duration: 8 Sep 199710 Sep 1997
Conference number: 11th


ConferenceBritish Academy of Management Conference 1997
Abbreviated titleBAM 1997
CountryUnited Kingdom

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