Exploring the experiences of Aboriginal and Torres Strait Islander patients admitted to a metropolitan health service

Craig Wotherspoon, Cylie M. Williams

Research output: Contribution to journalArticleResearchpeer-review

Abstract

Objective. There continue to be disparate health outcomes for people who are Aboriginal and Torres Strait Islander.The aim of the present study was to measure whether there were any differences in in-patient experiences between Aboriginal and Torres Strait Islander people and those without an Aboriginal or Torres Strait Islander background.

Methods. Random samples of people were invited to complete a survey following admission at the hospitals at Peninsula Health, Victoria, Australia. This survey was based on the Victorian Patient Satisfaction Monitor. Open-ended questions were also asked to gauge perspectives on how the services could better meet needs of Aboriginal and Torres Strait Islander patients.

Results. A total of 154 responses was obtained. There were differences between the two groups of participants in the following variables: respect of privacy, representation of culture, assistance with meals and access to a culturally specific worker if needed. This was reflected in thematic analysis, with three main themes identified: (1) interactions with staff; (2) the challenging environment; and (3) not just about me, but my family too.

Conclusion. There were systemic differences in in-patient experiences. Healthcare services have a responsibility to make systemic changes to improve the health care of all Australians by understanding and reforming how services can be appropriately delivered.
Original languageEnglish
Article numberAH17096
Number of pages7
JournalAustralian Health Review
DOIs
Publication statusPublished - 2 Mar 2018

Cite this

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title = "Exploring the experiences of Aboriginal and Torres Strait Islander patients admitted to a metropolitan health service",
abstract = "Objective. There continue to be disparate health outcomes for people who are Aboriginal and Torres Strait Islander.The aim of the present study was to measure whether there were any differences in in-patient experiences between Aboriginal and Torres Strait Islander people and those without an Aboriginal or Torres Strait Islander background.Methods. Random samples of people were invited to complete a survey following admission at the hospitals at Peninsula Health, Victoria, Australia. This survey was based on the Victorian Patient Satisfaction Monitor. Open-ended questions were also asked to gauge perspectives on how the services could better meet needs of Aboriginal and Torres Strait Islander patients.Results. A total of 154 responses was obtained. There were differences between the two groups of participants in the following variables: respect of privacy, representation of culture, assistance with meals and access to a culturally specific worker if needed. This was reflected in thematic analysis, with three main themes identified: (1) interactions with staff; (2) the challenging environment; and (3) not just about me, but my family too.Conclusion. There were systemic differences in in-patient experiences. Healthcare services have a responsibility to make systemic changes to improve the health care of all Australians by understanding and reforming how services can be appropriately delivered.",
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Exploring the experiences of Aboriginal and Torres Strait Islander patients admitted to a metropolitan health service. / Wotherspoon, Craig; Williams, Cylie M.

In: Australian Health Review, 02.03.2018.

Research output: Contribution to journalArticleResearchpeer-review

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AB - Objective. There continue to be disparate health outcomes for people who are Aboriginal and Torres Strait Islander.The aim of the present study was to measure whether there were any differences in in-patient experiences between Aboriginal and Torres Strait Islander people and those without an Aboriginal or Torres Strait Islander background.Methods. Random samples of people were invited to complete a survey following admission at the hospitals at Peninsula Health, Victoria, Australia. This survey was based on the Victorian Patient Satisfaction Monitor. Open-ended questions were also asked to gauge perspectives on how the services could better meet needs of Aboriginal and Torres Strait Islander patients.Results. A total of 154 responses was obtained. There were differences between the two groups of participants in the following variables: respect of privacy, representation of culture, assistance with meals and access to a culturally specific worker if needed. This was reflected in thematic analysis, with three main themes identified: (1) interactions with staff; (2) the challenging environment; and (3) not just about me, but my family too.Conclusion. There were systemic differences in in-patient experiences. Healthcare services have a responsibility to make systemic changes to improve the health care of all Australians by understanding and reforming how services can be appropriately delivered.

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