Exploring subscription renewal intention of operational cloud enterprise systems - A socio-Technical approach

Sebastian Walther, Saonee Sarker, Darshana Sedera, Torsten Eymann

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

13 Citations (Scopus)


Despite the fact that customer retention is crucial for providers of cloud enterprise systems, only little attention has been directed towards investigating the antecedents of subscription renewal in an organizational context. This is even more surprising, as cloud services are usually offered as subscription-based pricing models with the (theoretical) possibility of immediate service cancellation, strongly opposing classical long-Term IT-Outsourcing contracts or license-based payment plans of onpremise enterprise systems. To close this research gap an empirical study was undertaken. Firstly, a conceptual model was drawn from theories of social psychology, organizational system continuance and IS success. The model was subsequently tested using survey responses of senior management within companies which adopted cloud enterprise systems. Gathered data was then analysed using PLS. The results indicate that subscription renewal intention is influenced by both - social-related and technology-specific factors - which are able to explain 50.4% of the variance in the dependent variable. Beneath the cloud enterprise systems specific contributions, the work advances knowledge in the area of organizational system continuance, as well as IS success.

Original languageEnglish
Title of host publicationECIS 2013 - Proceedings of the 21st European Conference on Information Systems
PublisherAssociation for Information Systems
Publication statusPublished - 2013
Externally publishedYes
EventEuropean Conference on Information Systems 2013 - Utrecht, Netherlands
Duration: 5 Jun 20138 Jun 2013
Conference number: 21st
https://aisel.aisnet.org/ecis2013_materials/ (Proceedings)


ConferenceEuropean Conference on Information Systems 2013
Abbreviated titleECIS 2013
Internet address


  • Cloud computing
  • Enterprise systems
  • IS continuance
  • SaaS
  • Software as a service

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