Examining the nexus: supply chain quality management, knowledge sharing, organizational innovation and strategic business performance

Purpose: Manufacturers face many challenges in continual innovation and strategical adaptation to environmental changes. Businesses must embrace evolved management theory while implementing a robust supply chain quality management (SCQM) strategy for a sustainable supply chain (SDG12). However, there is a dearth of awareness in applying knowledge-based dynamic capability (KBDC) in SCQM. Furthermore, knowledge sharing, an important component of KBDC, has received less attention when assessing organizational innovation and strategic business performance (SBP). Hence, our study aims to identify the impact of SCQM practices on knowledge sharing, organizational innovation and SBP by applying the KBDC theory. Design/methodology/approach: We empirically tested 204 valid questionnaire responses received from Malaysian manufacturers using a deep partial least squares-structural equation modelling (PLS-SEM) analysis. Findings: Our study reveals that SCQM practices have a significant direct impact on knowledge sharing, organizational innovation and SBP. Furthermore, our research indicates that knowledge sharing mediates (partially complementary mediation) the association between SCQM practices and organizational innovation but not SCQM practices and SBP. Originality/value: Our study contributes to the KBDC theory by illustrating the significance of SCQM practices on knowledge sharing, organizational innovation and SBP. The study findings provide a greater understanding of the impact of SCQM practices on knowledge sharing, organizational innovation and SBP, thereby shedding light on the importance of practices related to human capital development and integration that manufacturers should consider when designing a SCQM system. The study shall assist the manufacturers in achieving a sustainable supply chain (SDG 12).