Evaluation of WorkSafe Victoria’s introduction of Streamlined Treatment Approvals policy initiative

Research output: Book/ReportCommissioned ReportResearch

Abstract

WorkSafe Victoria’s (WorkSafe) current five-year strategy, WorkSafe 2017, sets targets infour key areas of Safety, Service, Sustainability and Return-To-Work. An important initiativein the area of Service is the Streamlined Treatment Approval (STA) policy initiative, whichestablishes decision making criteria to expedite the approval of treatment requests by CaseManagers. Introduced in 2014, the STA policy initiative prescribed changes to the manner inwhich Case Managers decide and process four categories of treatment requests, requests for: MRI scans; specified elective surgery; equipment, aids and appliances; and gym and swimming programs. In addition to improving the claims experience associated with these treatment requests, the STA policy initiative also aimed to improve service results(particularly in the 1-99 day cohort), to reduce medical & like disputes, and to improve decision time frames. This report outlines the findings of an independent evaluation of the introduction of the STA policy initiative, with particular focus on the policy initiative as it relates to the claims experiences associated with treatment requests for MRI scans and specified elective surgery. The evaluation was conducted by the Monash Injury Research Institute (MIRI), working with the Institute for Safety, Compensation and Recovery Research (ISCRR).
Original languageEnglish
PublisherWorkSafe Victoria, Victorian WorkCover Authority
Commissioning bodyWorkSafe Victoria
Number of pages270
Volume126-1215-R01
Publication statusPublished - 2015

Keywords

  • WorkSafe Victoria
  • Safety
  • Service
  • Sustainability
  • Return-To-Work

Cite this

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title = "Evaluation of WorkSafe Victoria’s introduction of Streamlined Treatment Approvals policy initiative",
abstract = "WorkSafe Victoria’s (WorkSafe) current five-year strategy, WorkSafe 2017, sets targets infour key areas of Safety, Service, Sustainability and Return-To-Work. An important initiativein the area of Service is the Streamlined Treatment Approval (STA) policy initiative, whichestablishes decision making criteria to expedite the approval of treatment requests by CaseManagers. Introduced in 2014, the STA policy initiative prescribed changes to the manner inwhich Case Managers decide and process four categories of treatment requests, requests for: MRI scans; specified elective surgery; equipment, aids and appliances; and gym and swimming programs. In addition to improving the claims experience associated with these treatment requests, the STA policy initiative also aimed to improve service results(particularly in the 1-99 day cohort), to reduce medical & like disputes, and to improve decision time frames. This report outlines the findings of an independent evaluation of the introduction of the STA policy initiative, with particular focus on the policy initiative as it relates to the claims experiences associated with treatment requests for MRI scans and specified elective surgery. The evaluation was conducted by the Monash Injury Research Institute (MIRI), working with the Institute for Safety, Compensation and Recovery Research (ISCRR).",
keywords = "WorkSafe Victoria, Safety, Service, Sustainability, Return-To-Work",
author = "Koppel, {Sjaanie Narelle} and Alexander Collie and Natalina Nheu and Grant, {Genevieve Meredyth} and Janneke Berecki-Gisolf and Behrooz Hassani-Mahmooei and Ross Iles and Newstead, {Stuart Vaughan}",
year = "2015",
language = "English",
volume = "126-1215-R01",
publisher = "WorkSafe Victoria, Victorian WorkCover Authority",

}

TY - BOOK

T1 - Evaluation of WorkSafe Victoria’s introduction of Streamlined Treatment Approvals policy initiative

AU - Koppel, Sjaanie Narelle

AU - Collie, Alexander

AU - Nheu, Natalina

AU - Grant, Genevieve Meredyth

AU - Berecki-Gisolf, Janneke

AU - Hassani-Mahmooei, Behrooz

AU - Iles, Ross

AU - Newstead, Stuart Vaughan

PY - 2015

Y1 - 2015

N2 - WorkSafe Victoria’s (WorkSafe) current five-year strategy, WorkSafe 2017, sets targets infour key areas of Safety, Service, Sustainability and Return-To-Work. An important initiativein the area of Service is the Streamlined Treatment Approval (STA) policy initiative, whichestablishes decision making criteria to expedite the approval of treatment requests by CaseManagers. Introduced in 2014, the STA policy initiative prescribed changes to the manner inwhich Case Managers decide and process four categories of treatment requests, requests for: MRI scans; specified elective surgery; equipment, aids and appliances; and gym and swimming programs. In addition to improving the claims experience associated with these treatment requests, the STA policy initiative also aimed to improve service results(particularly in the 1-99 day cohort), to reduce medical & like disputes, and to improve decision time frames. This report outlines the findings of an independent evaluation of the introduction of the STA policy initiative, with particular focus on the policy initiative as it relates to the claims experiences associated with treatment requests for MRI scans and specified elective surgery. The evaluation was conducted by the Monash Injury Research Institute (MIRI), working with the Institute for Safety, Compensation and Recovery Research (ISCRR).

AB - WorkSafe Victoria’s (WorkSafe) current five-year strategy, WorkSafe 2017, sets targets infour key areas of Safety, Service, Sustainability and Return-To-Work. An important initiativein the area of Service is the Streamlined Treatment Approval (STA) policy initiative, whichestablishes decision making criteria to expedite the approval of treatment requests by CaseManagers. Introduced in 2014, the STA policy initiative prescribed changes to the manner inwhich Case Managers decide and process four categories of treatment requests, requests for: MRI scans; specified elective surgery; equipment, aids and appliances; and gym and swimming programs. In addition to improving the claims experience associated with these treatment requests, the STA policy initiative also aimed to improve service results(particularly in the 1-99 day cohort), to reduce medical & like disputes, and to improve decision time frames. This report outlines the findings of an independent evaluation of the introduction of the STA policy initiative, with particular focus on the policy initiative as it relates to the claims experiences associated with treatment requests for MRI scans and specified elective surgery. The evaluation was conducted by the Monash Injury Research Institute (MIRI), working with the Institute for Safety, Compensation and Recovery Research (ISCRR).

KW - WorkSafe Victoria

KW - Safety

KW - Service

KW - Sustainability

KW - Return-To-Work

M3 - Commissioned Report

VL - 126-1215-R01

BT - Evaluation of WorkSafe Victoria’s introduction of Streamlined Treatment Approvals policy initiative

PB - WorkSafe Victoria, Victorian WorkCover Authority

ER -