Evaluation of Croatian community pharmacists' patient care competencies using the general level framework

Arijana Meštrović, Živka Staničić, Maja Ortner Hadžiabdić, Iva Mucalo, Ian Bates, Catherine Duggan, Sarah Carter, Andreia Bruno

Research output: Contribution to journalArticleResearchpeer-review


Objectives. To assess Croatian community pharmacists' patient care competencies using the General Level Framework (GLF). Methods. The competencies of 100 community pharmacists working in 38 community pharmacies were evaluated using an adapted version of the GLF. Results. Pharmacists demonstrated the best performance in the competency areas drug specific issues and provision of drug products; the poorest performance was in the competency areas evaluation of outcomes and monitoring drug therapy. Pharmacists' behavior varied the most in the following areas: ensuring that the prescription is legal, prioritization of medication management problems, and identification of drug-drug interactions. Conclusions. Competencies were identified that need to be developed to improve pharmacist interventions in community settings. This study provides the first data on pharmacists' performance in Croatia and serves as a starting point for future studies and actions.

Original languageEnglish
Article number36
Number of pages8
JournalAmerican Journal of Pharmaceutical Education
Issue number2
Publication statusPublished - 10 Mar 2011
Externally publishedYes


  • Community pharmacy
  • Competency
  • Croatia
  • General Level Framework
  • Pharmacist

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