Abstract
Objective: This study aimed to develop and assess the feasibility of an online communication skills training intervention to increase cultural competence amongst oncology nurses working with individuals from minority backgrounds. Methods: The intervention provided examples of communication strategies using vignette-based, professionally produced videos, developed through an iterative process with input from a large multidisciplinary team. Fifty-three oncology nurses completed all three questionnaires at baseline, within 2 weeks and then 3 months after accessing the programme. Results: The online intervention was well received by the majority of participants, and was endorsed as clearly presented, informative, relevant and useful by more than 90% of participants. Eighty-seven percent of participants reported increased confidence in communicating with patients via an interpreter, and 93% agreed that skills they gained would be useful in providing better patient care. Participants reported significant improvements in practice while interacting with people with limited English proficiency 2 weeks and 3 months after accessing the website (X2 = 13.66, P < 0.001). Conclusion: This online communication training programme can now be tested for its utility in improving patient care for oncology nurses working with patients from minority backgrounds.
| Original language | English |
|---|---|
| Pages (from-to) | 1951-1960 |
| Number of pages | 10 |
| Journal | Supportive Care in Cancer |
| Volume | 27 |
| Issue number | 5 |
| DOIs | |
| Publication status | Published - 1 May 2019 |
Keywords
- Communication skills
- Minority backgrounds
- Oncology
- Oncology nurses
- Online training
Cite this
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Evaluation of an online communication skills training programme for oncology nurses working with patients from minority backgrounds. / Kaur, Rajneesh; Meiser, Bettina; Zilliacus, Elvira; Tim Wong, W. K.; Woodland, Lisa; Watts, Kaaren; Tomkins, Sarah; Kissane, David; Girgis, Afaf; Butow, Phyllis; Hale, Sandra; Perry, Astrid; Aranda, Sanchia K.; Shaw, Tim; Tebble, Helen; Norris, Christie; Goldstein, David.
In: Supportive Care in Cancer, Vol. 27, No. 5, 01.05.2019, p. 1951-1960.Research output: Contribution to journal › Article › Research › peer-review
TY - JOUR
T1 - Evaluation of an online communication skills training programme for oncology nurses working with patients from minority backgrounds
AU - Kaur, Rajneesh
AU - Meiser, Bettina
AU - Zilliacus, Elvira
AU - Tim Wong, W. K.
AU - Woodland, Lisa
AU - Watts, Kaaren
AU - Tomkins, Sarah
AU - Kissane, David
AU - Girgis, Afaf
AU - Butow, Phyllis
AU - Hale, Sandra
AU - Perry, Astrid
AU - Aranda, Sanchia K.
AU - Shaw, Tim
AU - Tebble, Helen
AU - Norris, Christie
AU - Goldstein, David
PY - 2019/5/1
Y1 - 2019/5/1
N2 - Objective: This study aimed to develop and assess the feasibility of an online communication skills training intervention to increase cultural competence amongst oncology nurses working with individuals from minority backgrounds. Methods: The intervention provided examples of communication strategies using vignette-based, professionally produced videos, developed through an iterative process with input from a large multidisciplinary team. Fifty-three oncology nurses completed all three questionnaires at baseline, within 2 weeks and then 3 months after accessing the programme. Results: The online intervention was well received by the majority of participants, and was endorsed as clearly presented, informative, relevant and useful by more than 90% of participants. Eighty-seven percent of participants reported increased confidence in communicating with patients via an interpreter, and 93% agreed that skills they gained would be useful in providing better patient care. Participants reported significant improvements in practice while interacting with people with limited English proficiency 2 weeks and 3 months after accessing the website (X2 = 13.66, P < 0.001). Conclusion: This online communication training programme can now be tested for its utility in improving patient care for oncology nurses working with patients from minority backgrounds.
AB - Objective: This study aimed to develop and assess the feasibility of an online communication skills training intervention to increase cultural competence amongst oncology nurses working with individuals from minority backgrounds. Methods: The intervention provided examples of communication strategies using vignette-based, professionally produced videos, developed through an iterative process with input from a large multidisciplinary team. Fifty-three oncology nurses completed all three questionnaires at baseline, within 2 weeks and then 3 months after accessing the programme. Results: The online intervention was well received by the majority of participants, and was endorsed as clearly presented, informative, relevant and useful by more than 90% of participants. Eighty-seven percent of participants reported increased confidence in communicating with patients via an interpreter, and 93% agreed that skills they gained would be useful in providing better patient care. Participants reported significant improvements in practice while interacting with people with limited English proficiency 2 weeks and 3 months after accessing the website (X2 = 13.66, P < 0.001). Conclusion: This online communication training programme can now be tested for its utility in improving patient care for oncology nurses working with patients from minority backgrounds.
KW - Communication skills
KW - Minority backgrounds
KW - Oncology
KW - Oncology nurses
KW - Online training
UR - http://www.scopus.com/inward/record.url?scp=85055567731&partnerID=8YFLogxK
U2 - 10.1007/s00520-018-4507-4
DO - 10.1007/s00520-018-4507-4
M3 - Article
VL - 27
SP - 1951
EP - 1960
JO - Supportive Care in Cancer
JF - Supportive Care in Cancer
SN - 0941-4355
IS - 5
ER -