Evaluation of an online communication skills training programme for oncology nurses working with patients from minority backgrounds

Rajneesh Kaur, Bettina Meiser, Elvira Zilliacus, W. K. Tim Wong, Lisa Woodland, Kaaren Watts, Sarah Tomkins, David Kissane, Afaf Girgis, Phyllis Butow, Sandra Hale, Astrid Perry, Sanchia K. Aranda, Tim Shaw, Helen Tebble, Christie Norris, David Goldstein

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Abstract

Objective: This study aimed to develop and assess the feasibility of an online communication skills training intervention to increase cultural competence amongst oncology nurses working with individuals from minority backgrounds. Methods: The intervention provided examples of communication strategies using vignette-based, professionally produced videos, developed through an iterative process with input from a large multidisciplinary team. Fifty-three oncology nurses completed all three questionnaires at baseline, within 2 weeks and then 3 months after accessing the programme. Results: The online intervention was well received by the majority of participants, and was endorsed as clearly presented, informative, relevant and useful by more than 90% of participants. Eighty-seven percent of participants reported increased confidence in communicating with patients via an interpreter, and 93% agreed that skills they gained would be useful in providing better patient care. Participants reported significant improvements in practice while interacting with people with limited English proficiency 2 weeks and 3 months after accessing the website (X2 = 13.66, P < 0.001). Conclusion: This online communication training programme can now be tested for its utility in improving patient care for oncology nurses working with patients from minority backgrounds.

Original languageEnglish
Pages (from-to)1951-1960
Number of pages10
JournalSupportive Care in Cancer
Volume27
Issue number5
DOIs
Publication statusPublished - 1 May 2019

Keywords

  • Communication skills
  • Minority backgrounds
  • Oncology
  • Oncology nurses
  • Online training

Cite this

Kaur, Rajneesh ; Meiser, Bettina ; Zilliacus, Elvira ; Tim Wong, W. K. ; Woodland, Lisa ; Watts, Kaaren ; Tomkins, Sarah ; Kissane, David ; Girgis, Afaf ; Butow, Phyllis ; Hale, Sandra ; Perry, Astrid ; Aranda, Sanchia K. ; Shaw, Tim ; Tebble, Helen ; Norris, Christie ; Goldstein, David. / Evaluation of an online communication skills training programme for oncology nurses working with patients from minority backgrounds. In: Supportive Care in Cancer. 2019 ; Vol. 27, No. 5. pp. 1951-1960.
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abstract = "Objective: This study aimed to develop and assess the feasibility of an online communication skills training intervention to increase cultural competence amongst oncology nurses working with individuals from minority backgrounds. Methods: The intervention provided examples of communication strategies using vignette-based, professionally produced videos, developed through an iterative process with input from a large multidisciplinary team. Fifty-three oncology nurses completed all three questionnaires at baseline, within 2 weeks and then 3 months after accessing the programme. Results: The online intervention was well received by the majority of participants, and was endorsed as clearly presented, informative, relevant and useful by more than 90{\%} of participants. Eighty-seven percent of participants reported increased confidence in communicating with patients via an interpreter, and 93{\%} agreed that skills they gained would be useful in providing better patient care. Participants reported significant improvements in practice while interacting with people with limited English proficiency 2 weeks and 3 months after accessing the website (X2 = 13.66, P < 0.001). Conclusion: This online communication training programme can now be tested for its utility in improving patient care for oncology nurses working with patients from minority backgrounds.",
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author = "Rajneesh Kaur and Bettina Meiser and Elvira Zilliacus and {Tim Wong}, {W. K.} and Lisa Woodland and Kaaren Watts and Sarah Tomkins and David Kissane and Afaf Girgis and Phyllis Butow and Sandra Hale and Astrid Perry and Aranda, {Sanchia K.} and Tim Shaw and Helen Tebble and Christie Norris and David Goldstein",
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Kaur, R, Meiser, B, Zilliacus, E, Tim Wong, WK, Woodland, L, Watts, K, Tomkins, S, Kissane, D, Girgis, A, Butow, P, Hale, S, Perry, A, Aranda, SK, Shaw, T, Tebble, H, Norris, C & Goldstein, D 2019, 'Evaluation of an online communication skills training programme for oncology nurses working with patients from minority backgrounds', Supportive Care in Cancer, vol. 27, no. 5, pp. 1951-1960. https://doi.org/10.1007/s00520-018-4507-4

Evaluation of an online communication skills training programme for oncology nurses working with patients from minority backgrounds. / Kaur, Rajneesh; Meiser, Bettina; Zilliacus, Elvira; Tim Wong, W. K.; Woodland, Lisa; Watts, Kaaren; Tomkins, Sarah; Kissane, David; Girgis, Afaf; Butow, Phyllis; Hale, Sandra; Perry, Astrid; Aranda, Sanchia K.; Shaw, Tim; Tebble, Helen; Norris, Christie; Goldstein, David.

In: Supportive Care in Cancer, Vol. 27, No. 5, 01.05.2019, p. 1951-1960.

Research output: Contribution to journalArticleResearchpeer-review

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AU - Meiser, Bettina

AU - Zilliacus, Elvira

AU - Tim Wong, W. K.

AU - Woodland, Lisa

AU - Watts, Kaaren

AU - Tomkins, Sarah

AU - Kissane, David

AU - Girgis, Afaf

AU - Butow, Phyllis

AU - Hale, Sandra

AU - Perry, Astrid

AU - Aranda, Sanchia K.

AU - Shaw, Tim

AU - Tebble, Helen

AU - Norris, Christie

AU - Goldstein, David

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