Evaluating service encounters from the customer's perspective: the effect of service quality on overall relationship quality

A Sohal (Editor), Amy Wong, R Cooney (Editor), Amrik S Sohal

Research output: Contribution to conferenceOther

Original languageEnglish
Pages-
Number of pages0
Publication statusPublished - 2002
EventInternational Research Conference on Quality Innovation and Knowledge Management 2002 - Kuala, Lumpur, Malaysia, Clayton Vic Australia
Duration: 17 Feb 200220 Feb 2002

Conference

ConferenceInternational Research Conference on Quality Innovation and Knowledge Management 2002
CityClayton Vic Australia
Period17/02/0220/02/02

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