Establishing trust and relationships through video conferencing in virtual collaborations: an experience report on a global software engineering course

Waqar Hussain, Kelly Blincoe

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearch

7 Citations (Scopus)


The rise of globalization in software engineering places a responsibility on educators to adequately prepare students for the unique challenges and demands of Global Software Engineering. Experiential Learning (EL) is an approach to teaching that emphasizes learning by doing. It can potentially enhance student engagement and, therefore, learning in GSE courses. In this paper, we present our findings based on student reflections about their first experience of virtual collaboration with a guest lecturer in a GSE course. In particular, we report on the challenges and learnings for students during this virtual meeting where they reflect on the importance of a pre-established relationship with the facilitator in cross-site communication. We compare our findings from student reflections with those shared by practitioners in our previous study about the challenges of distributed collaboration. We observed that both students and practitioners consider trust, goodwill, and a good relationship as important aspects in distributed communication and collaboration. Furthermore, we highlight that participating in even a single virtual meeting can help the students experience some of the challenges in GSE. We also provide the implications of such student experiences for the educators planning future GSE courses.

Original languageEnglish
Title of host publicationProceedings - 11th IEEE International Conference on Global Software Engineering, Companion Proceedings, ICGSEW 2016
Subtitle of host publication2-3 August 2016 Irvine, CA – USA Los Alamitos
EditorsMarco Aurélio Gerosa, Tobias Hildenbrand
Place of PublicationPiscataway NJ USA
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages6
ISBN (Electronic)9781509036257
ISBN (Print)9781509036264
Publication statusPublished - 2016
Externally publishedYes
EventIEEE International Conference on Global Software Engineering Workshops 2016 - Irvine, United States of America
Duration: 2 Aug 20165 Aug 2016
Conference number: 11th


ConferenceIEEE International Conference on Global Software Engineering Workshops 2016
Abbreviated titleICGSEW 2016
Country/TerritoryUnited States of America
Internet address


  • Communication
  • Experiential Learning
  • Globalization
  • Good Relationship
  • GSE Education
  • Introduction
  • Learning by doing
  • Trust

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