ERPs as 'technologies-in-practice': social construction, materiality and the role of organisational factors

Kristine Dery, Richard Hall, Nick Wailes

Research output: Contribution to journalArticleResearchpeer-review

46 Citations (Scopus)

Abstract

Enterprise Resource Planning systems (ERPs) often fail to deliver the organisational benefits anticipated. This paper uses Orlikowski's 'technology-in-practice' framework to analyse the impact of an ERP on branch managers in a large bank. While this framework provides important insights into the impact of ERPs, the case also highlights the significance of organisational factors in shaping how users enact technology at work.

Original languageEnglish
Pages (from-to)229-241
Number of pages13
JournalNew Technology, Work and Employment
Volume21
Issue number3
DOIs
Publication statusPublished - Nov 2006
Externally publishedYes

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