Enhancing the IT service desk function through unobtrusive user profiling, personalization and stereotyping

Arkady Zaslavsky, Claudio Bartolini, Abdel Boulmakoul, Oshadi Vishanthi Rupika Alahakoon, Seng Wai Loke, Frada Burstein

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the 14th Annual Workshop of HP Software University Association
    EditorsH G Hegering, H Reiser, M Schiffers, Th Nebe
    Place of PublicationStuttgart Germany
    PublisherInfonomics-Consulting
    Pages173 - 184
    Number of pages12
    ISBN (Print)9783000216909
    Publication statusPublished - 2007
    EventAnnual Workshop of HP Software University Association - Munich Germany, Stuttgart Germany
    Duration: 1 Jan 2007 → …

    Conference

    ConferenceAnnual Workshop of HP Software University Association
    CityStuttgart Germany
    Period1/01/07 → …

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