Energising the organisation: a new agenda for business excellence

Catherine L. Wang, Pervaiz K. Ahmed

Research output: Contribution to journalReview ArticleResearchpeer-review

16 Citations (Scopus)

Abstract

This paper challenges a concurrent perception that total quality is a management fad and being replaced by business excellence, and suggests that quality is and will be a coherent part of, and a fundamental way to business excellence. This paper further proposes that quality management will move to a higher platform: creative quality, which will be the only sustaining competitive advantage in the future hyper-dynamic business world. By elaborating the characteristics and reflexes in connection to the attainment of creative quality, this paper presents a new agenda for business excellence.

Original languageEnglish
Pages (from-to)22-27
Number of pages6
JournalMeasuring Business Excellence
Volume5
Issue number4
DOIs
Publication statusPublished - 1 Dec 2001
Externally publishedYes

Keywords

  • Business development
  • Creativity
  • Quality
  • Total quality management

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