Empathy and journey mapping the healthcare experience: a community-based participatory approach to exploring women’s access to primary health services within Melbourne’s Arabic-speaking refugee communities

Rebeccah Bartlett, Tracy Robinson, Jennifer Anand, Fekir Negussie, Jessica Simons Smith, Jacqueline A. Boyle

Research output: Contribution to journalArticleResearchpeer-review

3 Citations (Scopus)


Objectives: This community-based participatory research focused on physical and social barriers to healthcare for refugee women in Melbourne, Australia. Design: Women from non-English speaking backgrounds explored the meaning and impact of their health journeys through group surveys, Photovoice and GIS go-alongs. This empathy-building research also explored acceptability, desirability and feasibility of mHealth solutions to improve access to primary healthcare services. Results: Refugee women reported low utilisation of preventive healthcare services including limited awareness of cervical or breast screening. Conclusions: Phone ownership and health information searches online indicate mHealth solutions are feasible and acceptable to improve healthcare access, literacy and autonomy within this population.

Original languageEnglish
Number of pages17
JournalEthnicity and Health
Publication statusAccepted/In press - 2 Mar 2020


  • Community-based participatory research
  • health literacy
  • health services accessibility
  • health technology
  • refugee women

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