Emotional labour and the design of work

W J Zerbe, Charmine Emma Jean Hartel, N Ashkanasy

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Original languageEnglish
Title of host publicationManaging Emotions in the Workplace
EditorsNeal M Ashkanasy, Wilfred J Zerbe, Charmine E J Hartel
Place of PublicationArmonk USA
PublisherM E Sharpe Inc
Pages276 - 284
Number of pages9
ISBN (Print)076560938X
Publication statusPublished - 2002

Cite this

Zerbe, W. J., Hartel, C. E. J., & Ashkanasy, N. (2002). Emotional labour and the design of work. In N. M. Ashkanasy, W. J. Zerbe, & C. E. J. Hartel (Eds.), Managing Emotions in the Workplace (pp. 276 - 284). M E Sharpe Inc.