Emotional labour and the design of work

W J Zerbe, Charmine Emma Jean Hartel, N Ashkanasy

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

Original languageEnglish
Title of host publicationManaging Emotions in the Workplace
EditorsNeal M Ashkanasy, Wilfred J Zerbe, Charmine E J Hartel
Place of PublicationArmonk USA
PublisherM E Sharpe Inc
Pages276 - 284
Number of pages9
ISBN (Print)076560938X
Publication statusPublished - 2002

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