Emotional labour and the design of work

Research output: Chapter in Book/Report/Conference proceeding › Chapter (Book) › Research › peer-review

Original language	English
Title of host publication	Managing Emotions in the Workplace
Editors	Neal M Ashkanasy, Wilfred J Zerbe, Charmine E J Hartel
Place of Publication	Armonk USA
Publisher	M E Sharpe Inc
Pages	276 - 284
Number of pages	9
ISBN (Print)	076560938X
Publication status	Published - 2002

Cite this

@inbook{ac33728f9bf9483c90fd9d78a9fcb3fd,

title = "Emotional labour and the design of work",

author = "Zerbe, {W J} and Hartel, {Charmine Emma Jean} and N Ashkanasy",

year = "2002",

language = "English",

isbn = "076560938X",

pages = "276 -- 284",

editor = "Ashkanasy, {Neal M} and Zerbe, {Wilfred J} and Hartel, {Charmine E J}",

booktitle = "Managing Emotions in the Workplace",

publisher = "M E Sharpe Inc",

address = "United States of America",

}