Emotional intelligence as a dyadic antecedent in service provider-customer interaction

Wai Hoe Mok, Yelena Tsarenko, Thomas Mark Gabbott

Research output: Contribution to conference › Abstract

Original language	English
Pages	16 - 16
Number of pages	1
Publication status	Published - 2006
Event	Asia-Pacific Symposium on Emotions in Worklife - Clayton Vic Australia, Clayton Vic Australia Duration: 24 Nov 2006 → 24 Nov 2006

Conference	Asia-Pacific Symposium on Emotions in Worklife
City	Clayton Vic Australia
Period	24/11/06 → 24/11/06

Cite this

@conference{8b92315424f24fa9b333e4f9cc187a4c,

title = "Emotional intelligence as a dyadic antecedent in service provider-customer interaction",

author = "Mok, \{Wai Hoe\} and Yelena Tsarenko and Gabbott, \{Thomas Mark\}",

year = "2006",

language = "English",

pages = "16 -- 16",

note = "Asia-Pacific Symposium on Emotions in Worklife ; Conference date: 24-11-2006 Through 24-11-2006",

}