Emotional intelligence as a dyadic antecedent in service provider-customer interaction

Wai Hoe Mok, Yelena Tsarenko, Thomas Mark Gabbott

Research output: Contribution to conferenceAbstract

Original languageEnglish
Pages16 - 16
Number of pages1
Publication statusPublished - 2006
EventAsia-Pacific Symposium on Emotions in Worklife - Clayton Vic Australia, Clayton Vic Australia
Duration: 24 Nov 200624 Nov 2006


ConferenceAsia-Pacific Symposium on Emotions in Worklife
CityClayton Vic Australia

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