Emotional intelligence as a dyadic antecedent in service provider-customer interaction

Wai Hoe Mok, Yelena Tsarenko, Thomas Mark Gabbott

Research output: Contribution to conferenceAbstractOther

Original languageEnglish
Pages16 - 16
Number of pages1
Publication statusPublished - 2006
EventAsia-Pacific Symposium on Emotions in Worklife - Clayton Vic Australia, Clayton Vic Australia
Duration: 24 Nov 200624 Nov 2006

Conference

ConferenceAsia-Pacific Symposium on Emotions in Worklife
CityClayton Vic Australia
Period24/11/0624/11/06

Cite this

Mok, W. H., Tsarenko, Y., & Gabbott, T. M. (2006). Emotional intelligence as a dyadic antecedent in service provider-customer interaction. 16 - 16. Abstract from Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, .
Mok, Wai Hoe ; Tsarenko, Yelena ; Gabbott, Thomas Mark. / Emotional intelligence as a dyadic antecedent in service provider-customer interaction. Abstract from Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, .1 p.
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title = "Emotional intelligence as a dyadic antecedent in service provider-customer interaction",
author = "Mok, {Wai Hoe} and Yelena Tsarenko and Gabbott, {Thomas Mark}",
year = "2006",
language = "English",
pages = "16 -- 16",
note = "Asia-Pacific Symposium on Emotions in Worklife ; Conference date: 24-11-2006 Through 24-11-2006",

}

Mok, WH, Tsarenko, Y & Gabbott, TM 2006, 'Emotional intelligence as a dyadic antecedent in service provider-customer interaction' Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, 24/11/06 - 24/11/06, pp. 16 - 16.

Emotional intelligence as a dyadic antecedent in service provider-customer interaction. / Mok, Wai Hoe; Tsarenko, Yelena; Gabbott, Thomas Mark.

2006. 16 - 16 Abstract from Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, .

Research output: Contribution to conferenceAbstractOther

TY - CONF

T1 - Emotional intelligence as a dyadic antecedent in service provider-customer interaction

AU - Mok, Wai Hoe

AU - Tsarenko, Yelena

AU - Gabbott, Thomas Mark

PY - 2006

Y1 - 2006

M3 - Abstract

SP - 16

EP - 16

ER -

Mok WH, Tsarenko Y, Gabbott TM. Emotional intelligence as a dyadic antecedent in service provider-customer interaction. 2006. Abstract from Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, .