| Original language | English |
|---|---|
| Pages | 16 - 16 |
| Number of pages | 1 |
| Publication status | Published - 2006 |
| Event | Asia-Pacific Symposium on Emotions in Worklife - Clayton Vic Australia, Clayton Vic Australia Duration: 24 Nov 2006 → 24 Nov 2006 |
Conference
| Conference | Asia-Pacific Symposium on Emotions in Worklife |
|---|---|
| City | Clayton Vic Australia |
| Period | 24/11/06 → 24/11/06 |
Cite this
Mok, W. H., Tsarenko, Y., & Gabbott, T. M. (2006). Emotional intelligence as a dyadic antecedent in service provider-customer interaction. 16 - 16. Abstract from Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, .
@conference{8b92315424f24fa9b333e4f9cc187a4c,
title = "Emotional intelligence as a dyadic antecedent in service provider-customer interaction",
author = "Mok, {Wai Hoe} and Yelena Tsarenko and Gabbott, {Thomas Mark}",
year = "2006",
language = "English",
pages = "16 -- 16",
note = "Asia-Pacific Symposium on Emotions in Worklife ; Conference date: 24-11-2006 Through 24-11-2006",
}
Mok, WH, Tsarenko, Y & Gabbott, TM 2006, 'Emotional intelligence as a dyadic antecedent in service provider-customer interaction' Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, 24/11/06 - 24/11/06, pp. 16 - 16.
Emotional intelligence as a dyadic antecedent in service provider-customer interaction. / Mok, Wai Hoe; Tsarenko, Yelena; Gabbott, Thomas Mark.
2006. 16 - 16 Abstract from Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, .Research output: Contribution to conference › Abstract › Other
TY - CONF
T1 - Emotional intelligence as a dyadic antecedent in service provider-customer interaction
AU - Mok, Wai Hoe
AU - Tsarenko, Yelena
AU - Gabbott, Thomas Mark
PY - 2006
Y1 - 2006
M3 - Abstract
SP - 16
EP - 16
ER -
Mok WH, Tsarenko Y, Gabbott TM. Emotional intelligence as a dyadic antecedent in service provider-customer interaction. 2006. Abstract from Asia-Pacific Symposium on Emotions in Worklife, Clayton Vic Australia, .