Electronic travel recommendation agents and tourist choice

Gerald Häubl, Benedict G.C. Dellaert

Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

5 Citations (Scopus)


The growing use of electronic communication channels such as the Internet, on-location information kiosks, and mobile telephones is increasing the information density with which tourists are faced. In the future this density is likely to increase even further, as more and more intermediaries (such as travel agents and tour operators), local tourist organizations, destinations, and transportation and accommodation firms are expanding their online presence (see, e.g., Sigala et al., 2000). Additional trends such as marketing strategies that focus on customer relationships and total experience management also generate increasingly intense tourism information environments and require more frequent information exchanges between firms and individual tourists (Minghetti, Moretti, and Micelli, 2000).
Original languageEnglish
Title of host publicationThe Tourism and Leisure Industry
Subtitle of host publicationShaping the Future
EditorsKlaus Weiermair, Christine Mathies
Place of PublicationNew York USA
PublisherHaworth Hospitality Press
Number of pages8
ISBN (Electronic)9780203049853
ISBN (Print)0789021021, 078902103X
Publication statusPublished - 2004
Externally publishedYes

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