E-service quality: An empirical investigation

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14 Citations (Scopus)

Original language	English
Pages (from-to)	229 - 262
Number of pages	34
Journal	Journal of Asia-Pacific Business
Volume	13
Issue number	3
DOIs	https://doi.org/10.1080/10599231.2012.690682
Publication status	Published - 2012

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@article{eb6d3c9c19e34813ac87d86b5ed65ae3,

title = "E-service quality: An empirical investigation",

author = "Ching, \{Poon Wai\} and Lee, \{Christina K C\}",

year = "2012",

doi = "10.1080/10599231.2012.690682",

language = "English",

volume = "13",

pages = "229 -- 262",

journal = "Journal of Asia-Pacific Business",

issn = "1059-9231",

publisher = "Taylor \& Francis",

number = "3",

}