Doing Infrastructural Work

the role of boundary objects in health information infrastructure projects

Ian Patrick McLoughlin, Karin Garrety, Rob Wilson, Andrew Dalley, Ping Yu

Research output: Contribution to journalArticleResearchpeer-review

3 Citations (Scopus)

Abstract

By their nature information infrastructures require the co-operation of a broad range of diverse stakeholders and interests in order emerge and evolve over-time. Boundary objects provide a means through which those from different social worlds can collaborate without having to reach a consensus in order to do so. In this article we explore the role of such objects, whose infrastructural properties have often been overlooked. We respond to calls to examine the different types of objects used to elicit feedback from potential users and other stakeholders in complex information system projects. Our focus is specifically on health information systems and in particular those involving the implementation of electronic record systems at a national or regional scale. Such projects are notoriously complex and are frequently marked by a diversity of intentions and lack of agreement. When attempted at a national scale at least, they typically fail to meet intended objectives and projects are often abandoned altogether. We suggest that understanding how different types of boundary object—repositories or ideal types—inhibit infrastructural development can assist in understanding these difficulties and point to ways of better supporting the generativity required for the infrastructuralisaton of complex information systems.

Original languageEnglish
Article number2
Pages (from-to)28-56
Number of pages29
JournalScandinavian Journal of Information Systems
Volume28
Issue number2
Publication statusPublished - 1 Dec 2016

Keywords

  • Boundary objects
  • Electronic health records
  • Health information systems
  • Information infrustructures
  • Sociomateriality

Cite this

@article{cd22fd5e9a8243b280c673ecd28bd94c,
title = "Doing Infrastructural Work: the role of boundary objects in health information infrastructure projects",
abstract = "By their nature information infrastructures require the co-operation of a broad range of diverse stakeholders and interests in order emerge and evolve over-time. Boundary objects provide a means through which those from different social worlds can collaborate without having to reach a consensus in order to do so. In this article we explore the role of such objects, whose infrastructural properties have often been overlooked. We respond to calls to examine the different types of objects used to elicit feedback from potential users and other stakeholders in complex information system projects. Our focus is specifically on health information systems and in particular those involving the implementation of electronic record systems at a national or regional scale. Such projects are notoriously complex and are frequently marked by a diversity of intentions and lack of agreement. When attempted at a national scale at least, they typically fail to meet intended objectives and projects are often abandoned altogether. We suggest that understanding how different types of boundary object—repositories or ideal types—inhibit infrastructural development can assist in understanding these difficulties and point to ways of better supporting the generativity required for the infrastructuralisaton of complex information systems.",
keywords = "Boundary objects, Electronic health records, Health information systems, Information infrustructures, Sociomateriality",
author = "McLoughlin, {Ian Patrick} and Karin Garrety and Rob Wilson and Andrew Dalley and Ping Yu",
year = "2016",
month = "12",
day = "1",
language = "English",
volume = "28",
pages = "28--56",
journal = "Scandinavian Journal of Information Systems",
issn = "0905-0167",
number = "2",

}

Doing Infrastructural Work : the role of boundary objects in health information infrastructure projects. / McLoughlin, Ian Patrick; Garrety, Karin; Wilson, Rob; Dalley, Andrew; Yu, Ping.

In: Scandinavian Journal of Information Systems, Vol. 28, No. 2, 2, 01.12.2016, p. 28-56.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Doing Infrastructural Work

T2 - the role of boundary objects in health information infrastructure projects

AU - McLoughlin, Ian Patrick

AU - Garrety, Karin

AU - Wilson, Rob

AU - Dalley, Andrew

AU - Yu, Ping

PY - 2016/12/1

Y1 - 2016/12/1

N2 - By their nature information infrastructures require the co-operation of a broad range of diverse stakeholders and interests in order emerge and evolve over-time. Boundary objects provide a means through which those from different social worlds can collaborate without having to reach a consensus in order to do so. In this article we explore the role of such objects, whose infrastructural properties have often been overlooked. We respond to calls to examine the different types of objects used to elicit feedback from potential users and other stakeholders in complex information system projects. Our focus is specifically on health information systems and in particular those involving the implementation of electronic record systems at a national or regional scale. Such projects are notoriously complex and are frequently marked by a diversity of intentions and lack of agreement. When attempted at a national scale at least, they typically fail to meet intended objectives and projects are often abandoned altogether. We suggest that understanding how different types of boundary object—repositories or ideal types—inhibit infrastructural development can assist in understanding these difficulties and point to ways of better supporting the generativity required for the infrastructuralisaton of complex information systems.

AB - By their nature information infrastructures require the co-operation of a broad range of diverse stakeholders and interests in order emerge and evolve over-time. Boundary objects provide a means through which those from different social worlds can collaborate without having to reach a consensus in order to do so. In this article we explore the role of such objects, whose infrastructural properties have often been overlooked. We respond to calls to examine the different types of objects used to elicit feedback from potential users and other stakeholders in complex information system projects. Our focus is specifically on health information systems and in particular those involving the implementation of electronic record systems at a national or regional scale. Such projects are notoriously complex and are frequently marked by a diversity of intentions and lack of agreement. When attempted at a national scale at least, they typically fail to meet intended objectives and projects are often abandoned altogether. We suggest that understanding how different types of boundary object—repositories or ideal types—inhibit infrastructural development can assist in understanding these difficulties and point to ways of better supporting the generativity required for the infrastructuralisaton of complex information systems.

KW - Boundary objects

KW - Electronic health records

KW - Health information systems

KW - Information infrustructures

KW - Sociomateriality

UR - http://www.scopus.com/inward/record.url?scp=85008339290&partnerID=8YFLogxK

M3 - Article

VL - 28

SP - 28

EP - 56

JO - Scandinavian Journal of Information Systems

JF - Scandinavian Journal of Information Systems

SN - 0905-0167

IS - 2

M1 - 2

ER -