Does TQM impact on role stressors? A conceptual model

Pei Lee Teh, Keng Boon Ooi, Chen Chen Yong

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34 Citations (Scopus)


Purpose - The purpose of this paper is to develop a conceptual model to examine the multidimensionality of total quality management (TQM) practices and its impact on role stressors. Design/methodology/approach - The background of TQM philosophy and theory of role stressors serve as starting-points to develop the conceptual model. From the extensive literature review, six practices of TQM and two components of role stressors were identified to construct the model. Findings - The model based on TQM with respect to role stressors provides a basis for assessing the level of role conflict and role ambiguity under which the use of different aspects of TQM should be retained or revised. This finding suggests that TQM is not a panacea that can be unthinkingly applied, but must be practised with a clear sense of the impact on role stressors. Practical implications - Given that role stressors are often detrimental to organizational functional efficiency, it is appropriate for management to invest time and effort to diagnose effects of implementation of TQM practices on role stressors. For this analysis, this model will prove valuable. Originality/value - This conceptual model provides an insightful foundation for the analysis of multidimensionality of TQM practices on role stressors. The model examines the independent influences of TQM practices on role stressors and treats role conflict and role ambiguity as dependent variables. This design stands in contrast to other researchers' study of conflict and ambiguity as independent variables.

Original languageEnglish
Pages (from-to)1029-1044
Number of pages16
JournalIndustrial Management and Data Systems
Issue number8
Publication statusPublished - 2008
Externally publishedYes


  • Modelling
  • Role ambiguity
  • Role conflict
  • Total quality management

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