Does the quality of information technology support affect work–life balance? A study of Australian physicians

Anne Bardoel, Robert Drago

Research output: Contribution to journalArticleResearchpeer-review

7 Citations (Scopus)


Healthcare is a sector where investments in information technology (IT) have been found to be associated with improvements in the quality of care, efficiency, and safety. Prior studies have not asked whether the quality of IT is also associated with improved work–life balance for employees. This study addresses that question using the Job Demands-Resources model and a longitudinal sample of 11,140 physicians in Australia. Controlling for a variety of factors that may also influence work–life balance, and using diverse specifications, the reported quality of IT services is positively associated with work–life balance. The measured effects of IT support are smaller than those for long and unpredictable work hours, but similar to those for many other job demands and resources, such as colleague support, complex patients, or part-time employment for women physicians. Implications for HR researchers and practitioners are discussed in conclusion.
Original languageEnglish
Pages (from-to)2604-2620
Number of pages17
JournalInternational Journal of Human Resource Management
Issue number21
Publication statusPublished - 29 Nov 2016


  • Australia
  • IT systems
  • job demands-resources
  • work–life balance

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