Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

Tracey Dagger, Timothy O'Brien

Research output: Contribution to journalArticleResearchpeer-review

151 Citations (Scopus)
Original languageEnglish
Pages (from-to)1528 - 1552
Number of pages25
JournalEuropean Journal of Marketing
Issue number9/10
Publication statusPublished - 2010
Externally publishedYes

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