Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

Tracey Dagger; Timothy O'Brien

doi:10.1108/03090561011062952

Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	1528 - 1552
Number of pages	25
Journal	European Journal of Marketing
Volume	44
Issue number	9/10
DOIs	https://doi.org/10.1108/03090561011062952
Publication status	Published - 2010
Externally published	Yes

Access to Document

10.1108/03090561011062952

Cite this

Dagger, T., & O'Brien, T. (2010). Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users. European Journal of Marketing, 44(9/10), 1528 - 1552. https://doi.org/10.1108/03090561011062952

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