Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

Tracey Dagger; Timothy O'Brien

doi:10.1108/03090561011062952

Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	1528 - 1552
Number of pages	25
Journal	European Journal of Marketing
Volume	44
Issue number	9-10
DOIs	https://doi.org/10.1108/03090561011062952
Publication status	Published - 2010
Externally published	Yes

Access to Document

10.1108/03090561011062952

Cite this

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title = "Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users",

author = "Tracey Dagger and Timothy O'Brien",

year = "2010",

doi = "10.1108/03090561011062952",

language = "English",

volume = "44",

pages = "1528 -- 1552",

journal = "European Journal of Marketing",

issn = "0309-0566",

publisher = "Emerald Group Publishing Limited",

number = "9-10",

}

TY - JOUR

T1 - Does experience matter?: Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

AU - Dagger, Tracey

AU - O'Brien, Timothy

PY - 2010

Y1 - 2010

U2 - 10.1108/03090561011062952

DO - 10.1108/03090561011062952

M3 - Article

SN - 0309-0566

VL - 44

SP - 1528

EP - 1552

JO - European Journal of Marketing

JF - European Journal of Marketing

IS - 9-10

ER -