Disruptive innovation of mobile communication apps

Shailesh Palekar, Kasuni Weerasinghe, Darshana Sedera

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearch

14 Citations (Scopus)


This paper conceptualises mobile communication apps as disruptive innovation that potentially displace incumbent mobile communication services such as voice calls and short messaging services. Using the theoretical lens of disruptive innovation and data from a focus group study and two case studies of mobile service providers, this paper investigates how these apps are signalling radical change in the traditional mobile communication environment through their low cost, simplicity and convenience to create value and growth in order to triumph over powerful traditional incumbents.

Original languageEnglish
Title of host publicationProceedings of the 24th Australasian Conference on Information Systems
Subtitle of host publicationInformation Systems: Transforming the Future
EditorsHepu Deng , Craig Standing
PublisherRMIT University
Number of pages9
ISBN (Electronic)9780992449506
Publication statusPublished - 2013
Externally publishedYes
EventAustralasian Conference on Information Systems 2013 - RMIT University, Melbourne, Australia
Duration: 4 Dec 20136 Dec 2013
Conference number: 24th
http://acis.aaisnet.org/proceedings/2013.zip (Proceedings)


ConferenceAustralasian Conference on Information Systems 2013
Abbreviated titleACIS 2013
OtherHosted by the School of Business IT and Logistics. The Australasian Conference on Information Systems (ACIS) is the premier conference in Australasia for Information Systems academics. The conference covers technical, organisational, business, and social issues in the application of Information Technology (IT).
Internet address


  • App stores
  • Disruptive innovation
  • Mobile communication applications
  • Mobile service providers
  • New-market disruptive innovation

Cite this