Dismantling Bureaucracies: Consequences for Record-keeping in New Zealand and in Estonia

Gillian C. Oliver, Kurmo Konsa

Research output: Contribution to journalArticleResearchpeer-review

Abstract

In the late twentieth century, both New Zealand and Estonia experienced societal changes which impacted on the nature and functioning of organizations. The impact on record-keeping was quite different in these two environments. A comparative case study approach focusing on an organization with the same functions in both countries (the postal service) is used to illustrate these differences. There was a recognition of the need for records and document management at the highest management levels in Estonian Post, which was completely absent in New Zealand Post. In Estonia, the essential nature of records management was clearly recognized and accepted, whereas in New Zealand record-keeping traditions were not sufficiently embedded to survive organizational change.

Original languageEnglish
Pages (from-to)89-107
Number of pages19
JournalJournal of the Society of Archivists
Volume33
Issue number1
DOIs
Publication statusPublished - Apr 2012
Externally publishedYes

Cite this

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Dismantling Bureaucracies : Consequences for Record-keeping in New Zealand and in Estonia. / Oliver, Gillian C.; Konsa, Kurmo.

In: Journal of the Society of Archivists, Vol. 33, No. 1, 04.2012, p. 89-107.

Research output: Contribution to journalArticleResearchpeer-review

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