Discharge communication practices and healthcare provider and patient preferences, satisfaction and comprehension: A systematic review

Harvey Newnham, Anna Barker, Edward Ritchie, Karen Hitchcock, Harry Gibbs, Sara Holton

Research output: Contribution to journalReview ArticleResearchpeer-review

Abstract

Purpose
To systematically review the available evidence about hospital discharge communication practices and identify which practices were preferred by patients and healthcare providers, improved patient and provider satisfaction, and increased patients’ understanding of their medical condition.
Data sources
OVID Medline, Web of Science, ProQuest, PubMed and CINAHL plus.
Study selection
Databases were searched for peer-reviewed, English-language papers, published to August 2016, of empirical research using quantitative or qualitative methods. Reference lists in the papers meeting inclusion criteria were searched to identify further papers.
Data extraction
Of the 3489 articles identified, 30 met inclusion criteria and were reviewed.
Results of data synthesis
Much research to date has focused on the use of printed material and person-based discharge communication methods including verbal instructions (either in person or via telephone calls). Several studies have examined the use of information technology (IT) such as computer-generated and video-based discharge communication practices. Utilizing technology to deliver discharge information is preferred by healthcare providers and patients, and improves patients’ understanding of their medical condition and discharge instructions.
Conclusion
Well-designed IT solutions may improve communication, coordination and retention of information, and lead to improved outcomes for patients, their families, caregivers and primary healthcare providers as well as expediting the task for hospital staff.
Original languageEnglish
Article numbermzx121
Pages (from-to)752-768
Number of pages17
JournalInternational Journal for Quality in Health Care
Volume29
Issue number6
DOIs
Publication statusPublished - Oct 2017

Cite this

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title = "Discharge communication practices and healthcare provider and patient preferences, satisfaction and comprehension: A systematic review",
abstract = "PurposeTo systematically review the available evidence about hospital discharge communication practices and identify which practices were preferred by patients and healthcare providers, improved patient and provider satisfaction, and increased patients’ understanding of their medical condition.Data sourcesOVID Medline, Web of Science, ProQuest, PubMed and CINAHL plus.Study selectionDatabases were searched for peer-reviewed, English-language papers, published to August 2016, of empirical research using quantitative or qualitative methods. Reference lists in the papers meeting inclusion criteria were searched to identify further papers.Data extractionOf the 3489 articles identified, 30 met inclusion criteria and were reviewed.Results of data synthesisMuch research to date has focused on the use of printed material and person-based discharge communication methods including verbal instructions (either in person or via telephone calls). Several studies have examined the use of information technology (IT) such as computer-generated and video-based discharge communication practices. Utilizing technology to deliver discharge information is preferred by healthcare providers and patients, and improves patients’ understanding of their medical condition and discharge instructions.ConclusionWell-designed IT solutions may improve communication, coordination and retention of information, and lead to improved outcomes for patients, their families, caregivers and primary healthcare providers as well as expediting the task for hospital staff.",
author = "Harvey Newnham and Anna Barker and Edward Ritchie and Karen Hitchcock and Harry Gibbs and Sara Holton",
year = "2017",
month = "10",
doi = "10.1093/intqhc/mzx121",
language = "English",
volume = "29",
pages = "752--768",
journal = "International Journal for Quality in Health Care",
issn = "1353-4505",
publisher = "Oxford University Press",
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Discharge communication practices and healthcare provider and patient preferences, satisfaction and comprehension : A systematic review. / Newnham, Harvey; Barker, Anna; Ritchie, Edward; Hitchcock, Karen; Gibbs, Harry; Holton, Sara.

In: International Journal for Quality in Health Care, Vol. 29, No. 6, mzx121, 10.2017, p. 752-768.

Research output: Contribution to journalReview ArticleResearchpeer-review

TY - JOUR

T1 - Discharge communication practices and healthcare provider and patient preferences, satisfaction and comprehension

T2 - A systematic review

AU - Newnham, Harvey

AU - Barker, Anna

AU - Ritchie, Edward

AU - Hitchcock, Karen

AU - Gibbs, Harry

AU - Holton, Sara

PY - 2017/10

Y1 - 2017/10

N2 - PurposeTo systematically review the available evidence about hospital discharge communication practices and identify which practices were preferred by patients and healthcare providers, improved patient and provider satisfaction, and increased patients’ understanding of their medical condition.Data sourcesOVID Medline, Web of Science, ProQuest, PubMed and CINAHL plus.Study selectionDatabases were searched for peer-reviewed, English-language papers, published to August 2016, of empirical research using quantitative or qualitative methods. Reference lists in the papers meeting inclusion criteria were searched to identify further papers.Data extractionOf the 3489 articles identified, 30 met inclusion criteria and were reviewed.Results of data synthesisMuch research to date has focused on the use of printed material and person-based discharge communication methods including verbal instructions (either in person or via telephone calls). Several studies have examined the use of information technology (IT) such as computer-generated and video-based discharge communication practices. Utilizing technology to deliver discharge information is preferred by healthcare providers and patients, and improves patients’ understanding of their medical condition and discharge instructions.ConclusionWell-designed IT solutions may improve communication, coordination and retention of information, and lead to improved outcomes for patients, their families, caregivers and primary healthcare providers as well as expediting the task for hospital staff.

AB - PurposeTo systematically review the available evidence about hospital discharge communication practices and identify which practices were preferred by patients and healthcare providers, improved patient and provider satisfaction, and increased patients’ understanding of their medical condition.Data sourcesOVID Medline, Web of Science, ProQuest, PubMed and CINAHL plus.Study selectionDatabases were searched for peer-reviewed, English-language papers, published to August 2016, of empirical research using quantitative or qualitative methods. Reference lists in the papers meeting inclusion criteria were searched to identify further papers.Data extractionOf the 3489 articles identified, 30 met inclusion criteria and were reviewed.Results of data synthesisMuch research to date has focused on the use of printed material and person-based discharge communication methods including verbal instructions (either in person or via telephone calls). Several studies have examined the use of information technology (IT) such as computer-generated and video-based discharge communication practices. Utilizing technology to deliver discharge information is preferred by healthcare providers and patients, and improves patients’ understanding of their medical condition and discharge instructions.ConclusionWell-designed IT solutions may improve communication, coordination and retention of information, and lead to improved outcomes for patients, their families, caregivers and primary healthcare providers as well as expediting the task for hospital staff.

U2 - 10.1093/intqhc/mzx121

DO - 10.1093/intqhc/mzx121

M3 - Review Article

VL - 29

SP - 752

EP - 768

JO - International Journal for Quality in Health Care

JF - International Journal for Quality in Health Care

SN - 1353-4505

IS - 6

M1 - mzx121

ER -