Digitally driven: how location based services impact on the work practices of London bus drivers

Gary Pritchard, John Vines, Pam Briggs, Lisa Thomas, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

23 Citations (Scopus)

Abstract

This paper examines how an occupational group has adapted to the demands of working with a Location Based Service (LBS). Instead of following a rigid timetable, London's bus drivers are now required to maintain an equal distance between the bus in front and the one behind. Our qualitative study employs ethnographic fieldwork and indepth semi-structured interviews to elicit drivers' perspectives of the new system and show how it has modified their driving and general work conditions. We explore how passengers influence the movement of the bus and how the technology frames bus drivers' relationships to their managers and commuters. This work contributes to our understanding of the impact of LBS in the workplace and shows how technological imperatives can be established that cause unanticipated consequences and gradually undermine human relationships.

Original languageEnglish
Title of host publicationCHI 2014 - One of a CHInd
Subtitle of host publicationConference Proceedings - Toronto, Canada - April 26 - May 1, 2014
EditorsAlbrecht Schmidt, Tovi Grossman
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Pages3617-3626
Number of pages10
ISBN (Electronic)9781450324731
DOIs
Publication statusPublished - 2014
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2014 - Metro Toronto Convention Centre, Toronto, Canada
Duration: 26 Apr 20141 May 2014
Conference number: 32nd
https://chi2014.acm.org/
https://dl.acm.org/doi/proceedings/10.1145/2556288 (Proceedings)

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2014
Abbreviated titleCHI 2014
CountryCanada
CityToronto
Period26/04/141/05/14
Internet address

Keywords

  • Auto ethnography
  • Ethnography
  • LBD
  • LBS
  • Location Based Devices
  • Location Based Services
  • Public Transport

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