Digital inclusion challenges in Bangladesh: the case of the National ICT Policy

This study assesses the impact and effectiveness of the National Information and Communications Technology Policy (NIP) in Bangladesh, which is a key legal framework for ‘Vision 2021’ and ‘Digital Bangladesh’. It investigates the extent to which digital inclusion can be achieved by the NIP strategies, as well as exploring the conceptualisation of digital inclusion, which undergirds the contemporary debate on the digital divide and inclusion. The study employs a qualitative approach using policy goal-means analysis to explore critical scrutiny of the internal rationality and logic of the NIP based on three distinct criteria of the digital inclusion analytical framework: ICT access, use and skills. The analysis argues that the policy is ambiguous and techno-centric, with a narrow digitisation frame of reference, which does not comprehensively address the issues associated with digital inclusion. Policy needs to be consistent and relevant to a person’s daily life, giving the user a sense of empowerment and skill. The article concludes that a focus on a skill-based approach and the context of societal challenges of Bangladesh is crucial to ensuring digital inclusion.