Abstract
| Original language | English |
|---|---|
| Place of Publication | Oxford UK |
| Publisher | Oxford University Press |
| Number of pages | 208 |
| Edition | 1st |
| ISBN (Print) | 9780199557721 |
| DOIs | |
| Publication status | Published - 2013 |
Cite this
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Digital Government at Work: A Social Informatics Perspective. / McLoughlin, Ian Patrick; Wilson, Robert; Martin, Mike.
1st ed. Oxford UK : Oxford University Press, 2013. 208 p.Research output: Book/Report › Book › Research › peer-review
TY - BOOK
T1 - Digital Government at Work: A Social Informatics Perspective
AU - McLoughlin, Ian Patrick
AU - Wilson, Robert
AU - Martin, Mike
PY - 2013
Y1 - 2013
N2 - Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the inside of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of over-integration when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new architectural discourse to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution.
AB - Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy. In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the inside of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government. Experiences in areas such as health and social care are used to illustrate the dangers of over-integration when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new architectural discourse to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution.
U2 - 10.1093/acprof:oso/9780199557721.001.0001
DO - 10.1093/acprof:oso/9780199557721.001.0001
M3 - Book
SN - 9780199557721
BT - Digital Government at Work: A Social Informatics Perspective
PB - Oxford University Press
CY - Oxford UK
ER -