Development of Softqual: A Scale to Measure the Service Quality of Software Package Vendors

Anne Rouse; David Watson; Jiang-Xiang Xiao

Development of Softqual: A Scale to Measure the Service Quality of Software Package Vendors

Anne Rouse, David Watson, Jiang-Xiang Xiao

Department of Marketing

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Proceedings of the 8th Australasian Conference on Information Systems (ACIS)
Place of Publication	Darlinghurst NSW Australia
Publisher	ACIS Executive Committee
Pages	312 - 322
Number of pages	11
ISBN (Print)	0-86803-258-1
Publication status	Published - 1997
Event	Australasian Conference on Information Systems 1997 - University of South Australia, Adelaide, Australia Duration: 29 Sept 1997 → 2 Oct 1997 Conference number: 8th http://acis.aaisnet.org/proceedings/1997.zip (Proceedings)

Conference

Conference	Australasian Conference on Information Systems 1997
Abbreviated title	ACIS 1997
Country/Territory	Australia
City	Adelaide
Period	29/09/97 → 2/10/97
Internet address	http://acis.aaisnet.org/proceedings/1997.zip (Proceedings)

Cite this

@inproceedings{bcc6404a70924c709487e9bf8f8e4a2a,

title = "Development of Softqual: A Scale to Measure the Service Quality of Software Package Vendors",

author = "Anne Rouse and David Watson and Jiang-Xiang Xiao",

year = "1997",

language = "English",

isbn = "0-86803-258-1",

pages = "312 -- 322",

booktitle = "Proceedings of the 8th Australasian Conference on Information Systems (ACIS)",

publisher = "ACIS Executive Committee",

note = "Australasian Conference on Information Systems 1997, ACIS 1997 ; Conference date: 29-09-1997 Through 02-10-1997",

url = "http://acis.aaisnet.org/proceedings/1997.zip",

}

Rouse, A, Watson, D & Xiao, J-X 1997, Development of Softqual: A Scale to Measure the Service Quality of Software Package Vendors. in Proceedings of the 8th Australasian Conference on Information Systems (ACIS). ACIS Executive Committee, Darlinghurst NSW Australia, pp. 312 - 322, Australasian Conference on Information Systems 1997, Adelaide, South Australia, Australia, 29/09/97.

Development of Softqual: A Scale to Measure the Service Quality of Software Package Vendors. / Rouse, Anne; Watson, David; Xiao, Jiang-Xiang.
Proceedings of the 8th Australasian Conference on Information Systems (ACIS). Darlinghurst NSW Australia: ACIS Executive Committee, 1997. p. 312 - 322.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - Development of Softqual: A Scale to Measure the Service Quality of Software Package Vendors

AU - Rouse, Anne

AU - Watson, David

AU - Xiao, Jiang-Xiang

N1 - Conference code: 8th

PY - 1997

Y1 - 1997

M3 - Conference Paper

SN - 0-86803-258-1

SP - 312

EP - 322

BT - Proceedings of the 8th Australasian Conference on Information Systems (ACIS)

PB - ACIS Executive Committee

CY - Darlinghurst NSW Australia

T2 - Australasian Conference on Information Systems 1997

Y2 - 29 September 1997 through 2 October 1997

ER -