Development of LLM-based communication framework for multicultural construction work environment

Conflicts in a construction project not only make negative impacts on project performance, such as schedule delays or cost overrun, but also require social costs to resolve. Although a conflict needs preemptive management because it usually begins with a complaint, existing studies have focused on conflict resolution after it occurs. This study identifies and categorizes complaints that mainly appear in construction projects. Those complaints were evaluated and quantified in terms of occurrence frequency and potential for conflict through a questionnaire survey with industry experts. Using the survey results, the study examines the characteristics of complaints in linear and clustered projects and analyzes what kinds of complaints occur by project type. Therefore, this study identifies the complaints with the highest potential for conflict that should be prioritized in the management of construction projects for each project type.