Development of a measurement scale for user satisfaction with e-tax systems in Australia

Abdullah Alghamdi, Mahbubur Rahim

    Research output: Chapter in Book/Report/Conference proceedingChapter (Book)Researchpeer-review

    2 Citations (Scopus)


    Governments worldwide have introduced various types of e-tax systems, as an important e-government agenda, to provide citizens and residents with a channel to lodge their tax claims at their convenience. An understanding of what constitutes taxpayer satisfaction with using e-tax systems is thus important for government agencies to further improve the quality of services delivered through these systems. However, to date limited research has been devoted to evaluate user satisfaction with e-tax systems. In this paper, we thus report on the development of a satisfaction construct which is rigorously evaluated using a three stage process. We find the emergence of several dimensions which require further investigation.

    Original languageEnglish
    Title of host publicationTransactions on Large-Scale Data- and Knowledge-Centered Systems XXVII
    Subtitle of host publicationSpecial Issue on Big Data for Complex Urban Systems
    EditorsAbdelkader Hameurlain, Roland Wagner, Josef Küng, Roland Wagner, Amin Anjomshoaa, Dominik Kalisch, Patrick C.K. Hung, Stanislav Sobolevsky
    Place of PublicationBerlin, Germany
    Number of pages20
    ISBN (Electronic)9783662534168
    ISBN (Print)9783662534151
    Publication statusPublished - 2016

    Publication series

    NameLecture Notes in Computer Science
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349


    • Australia
    • E-government
    • E-tax system
    • Measurement scale
    • Satisfaction

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