Developing success measure for staff portal implementation

The last decade has seen the proliferation of business-to-employee (B2E) portals as integrated, efficient, and user-friendly technology platform to assist employees to increase their productivity, as well as for organizations to reduce their operating costs. To date, very few studies have focused on determining the extent to which the portal implementations have been successful. Such a study is crucial, considering that organizations have committed large investments to implementing the portals and they would certainly like to see the return on their investments. Our study aims to develop a scale for measuring user satisfaction with B2E portals. The four steps of scale development: conceptual model development, item generation, content validation, and an exploratory study, are reported in this chapter. Evidence about reliability, content validity, criterion-related validity, convergent validity, and discriminant validity is presented.