Designing video stories around the lived experience of severe mental illness

Mahsa Honary, Roisin McNaney, Fiona Lobban

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearch

2 Citations (Scopus)


Caregivers of people experiencing severe mental illness (SMI) report a multitude of psychosocial impacts, including feelings of loneliness and isolation, distress, societal stigma and prejudice around mental health. We describe the design of a series of video stories, performed by actors, which were based on the lived experiences of caregivers and people with SMI. We conducted a series of in-depth qualitative interviews with 11 participants, which formed the basis for the video content. We then worked alongside two caregivers (as advisors), at each stage of the production process, to develop a set of 45 video stories, using personas in our process. Through a discussion of our creative process, we offer a set of considerations for future researchers wishing to develop relatable and empathic digital content for online information provision and support tools. In addition, we offer a set of reflections around the complex ethical challenges underpinning this design space.
Original languageEnglish
Title of host publicationProceedings of the 10th Nordic Conference on Human-Computer Interaction
EditorsAlma Leora Culén, Marianna Obrist, Erik Stolterman
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages14
ISBN (Electronic)9781450364379
Publication statusPublished - 2018
Externally publishedYes
EventNorwegian Computer Human Interaction 2018 - Oslo, Norway
Duration: 1 Oct 20183 Oct 2018
Conference number: 10th (Website) (Proceedings) (Website)


ConferenceNorwegian Computer Human Interaction 2018
Abbreviated titleNordiCHI 2018
Internet address


  • Digital stories
  • Experience sharing
  • Severe mental illness
  • User-centered design
  • Video stories

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